Coach Experience Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

The Coach Experience Manager will lead the team through some of its most ambiguous, complex, and strategic challenges: Network Management, new product solutions, and world-building for our Coach Community.

About the work:

There are three key pillars to the role of Coach Experience Manager:

1. Build business intelligence
2. Product design and launch
3. World building

1. Build business intelligence

Understanding the complexities of our 4000+ global Coach network helps us make wiser decisions about how we manage and nourish this population.

What you’ll do

• Partner with Analysts and Data Scientists to understand macro-and micro-trends that help us raise the bar of excellence for Coaches.
• Conduct novel research that generates insights for us to action on.
• Rally multiple stakeholders to drive solutions based on research and analysis.

2. Product design and launch

Our product is Platform + People. You’ll be responsible for managing the people side of a portfolio of emerging products.

What you’ll do

• Ensure a superior pool of Coaches for seed stage products.
• Keep participating Coaches informed and equipped during the rapidly shifting seed stage.
• Surface the most essential coach feedback to influence product iterations.
• Explore the possibilities of AI to enrich Coach experience and effectiveness.

3. World building

We’ve worked hard to build a sense of connection and belonging in our community, but we’re not satisfied. Our aspiration is to ignite a movement that propels our mission into its next horizon.

What you’ll do

• Establish world-building layer on top of our community that helps Coaches feel connected, engaged, and excited about the future we are building
• Partner with Coach Community Manager to create and execute a micro-community strategy that gives every coach a feeling of intimacy, while still being just one degree from a trusted BetterUp employee.

If you have some or all of the following, please apply:

• You have 5+ years of experience in a mission-driven start-up and/or a leading agency grounded in human centered design.
• You are a strategist and builder, able to assess a wide range of approaches while maintaining a bias toward action.
• You have a curious mind that anchors to powerful questions and transforms a mere job into an adventure.
• You push the pace of the work and the team without sacrificing quality.
• You possess a .com brain and a .org heart—able to balance the tensions of peak performance and humanity with grace.
• You are well versed in a range of methodologies including, but not limited to: human-centered design, systems thinking, journey mapping, usability and concept testing, and content strategy.
• You can speak the language of operators, analysts, and engineers. You are also comfortable with data and able to leverage it in decision-making.
• You are an expert workshop designer and facilitator who can command a room and drive toward clarity.
• You think in frameworks and speak in stories, bringing people along toward a desired outcome.
• You have expert level agility, able to move from project to project, pivot to pivot, while vacillating easily between the on-the-ground and 50,000 foot view.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $102,000 – $170,400.

If you live in New York, the base salary range for this role is: 
$113,600 – $170,400: New York City
$113,000 – $169,000: Nassau, Newburgh
$102,000 – $152,000: Albany, Buffalo, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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