988 Follow-up Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

Job Description:

The goal of the follow-up specialist is to assist in expanding efforts among Lifeline crisis centers to support individuals post-contact to provide continued support and linkages to decrease suicide risk by: (1) ensuring the systematic follow-up of suicidal persons who contact the 988 Suicide and Crisis Lifeline; (2) providing enhanced coordination; (3) reducing unnecessary police engagement; and (4) improving connections for high-risk populations.

This position is remote but must reside in the State of Tennessee.

SUMMARY OF POSITION

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will support engagement post-crisis by providing telephonic follow-up to individuals identified as moderate to high risk for suicide that utilize 988 services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide individuals identified as moderate to high risk for suicide a follow-up call within 24 hours of initial call
• Provide brief clinical screenings, risk assessments, crisis intervention and service linkages to each individual enrolled in the program
• Develop/Update safety plans during each contact
• Document and track how many individuals are connected to needed resources
• Meets the ethical and clinical standards in compliance with all accreditation.
• Actively participates in ongoing supervision, training and team meetings.
• Assist in administrative tasks as needed.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

QUALIFICATIONS

Education Level

Bachelor’s degree in behavioral science, Psychology, Social Work, or related field required. Certified Peer Recovery Specialist is preferred.

Years of Experience

One year of related crisis experience is preferred. At least 6 months experience is required.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Entry Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.