At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

We are only able to accept applications for those based in Taiwan and have sponsorship to live and work in Taiwan.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf product users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf customers with an emphasis on first-touch issue resolution.

What you can expect to do in this role:

Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
Other duties and special projects as assigned

What we are looking for:

High School Diploma or GED (Required)
2 Year / Associates (Preferred), A combination of relevant experience and education may be considered
Chinese Language - Native (Required)
English Language Proficiency (Required)
Korean Language Proficiency (Preferred)
Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
Ability to engage with and establish trust and rapport with all levels of customers and employees
Ability to work independently and as part of a team
Capacity to multi-task and quickly prioritize duties
Exceptional customer service skills
Strong interpersonal and organizational skills
Excellent written and oral communication skills to thrive in a fast-paced environment
Experience with macOS, iOS, is preferred
Experience with macOS, Windows, and/or Linux server platforms is desirable

How we help you reach your best potential:

Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

#LI-Remote

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Technical Support Associate I

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