Senior Customer Success Manager

What You Will Do

• Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
• Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai.
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
• Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services.
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
• Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies.
• Provide regular updates and reports to internal stakeholders on client health and usage.

What You Will Bring

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
• Strong understanding of SaaS business models and software development lifecycles.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
• Experience working with AI-powered technologies or customer experience platforms is a plus.
• Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.

Compensation

• Base compensation is expected to be between $110,000 - $130,000. Exact compensation may vary based on skills and location.

What We Offer

• 💻 Remote First Policy
• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance