Service Desk Analyst - NZ - Night Shift

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 🏆

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture. 🌟

But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for an IT Service Desk Analyst to provide technical support to our clients. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

The hours for this role will be 10pm-6:30am NZ Time

Requirements

Here's what you’ll be doing:

Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them.

• Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
• Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
• Communicating with customers through a variety of channels (phone, email and chat).

Here's what you'll bring:

• Epic customer service skills
• Passion for helping others and a thirst for knowledge
• Technology enthusiast
• Communicating technical information in an easy way to understand
• Amazing time management, strong analytical and problem-solving skills
• Share in our passion for improvement, always looking for opportunities to improve

Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at CT, we encourage you to take that leap and hit the "Apply" button. Our expert Talent Acquisition team will look into your unique experience and perspective. You could be the missing piece that transforms CT and takes us to new heights. We thrive on the richness of diverse ideas, and we wholeheartedly welcome applications from individuals like you. 

Apply today and help us in building a future where diversity is celebrated, where inclusion is second nature, and where every voice is heard. 

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.