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Care Guide Support Specialist - New England

72% Flex

Remote:

Full Remote

Contract:

Full time

Salary:

38 - 48K yearly

Experience:

Junior (1-2 years)

Work from:

United Kingdom

Offer summary

Qualifications:

1-2 years customer support experience in healthcare, Strong communication skills and tech savvy.

Key responsabilities:

Explain benefits, connect members to programs
Respond to inquiries via multiple channels, resolve navigation issues

apree health SME https://apreehealth.com/

501 - 1000 Employees

See more apree health offers

Job description

Your missions

Description

Care Guide Support Specialist

Must be able to start on November 4, 2024, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Sunday will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.

apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

Responsibilities:

Explanation of Benefits
Connecting members to designated benefit programs
Healthcare Service Pricing Estimates
Medical Billing disputes facilitation
Provider search
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more.
Take ownership of resolving customer service and healthcare navigation issues
Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service
Keep customer information confidential and in compliance with HIPAA regulations
Manages case backlog attentively and documents each interaction in Salesforce
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and/or Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote/Hybrid)

Qualifications:

Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
Medical office experience preferred but not required
Two years of proven customer service and/or patient care experience
Strong communication skills, both verbal and written
Tech savvy- the ability to use and navigate members with our mobile technology
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
Positive, friendly, and professional demeanor with customers
Adept at juggling multiple tasks and customer support requests at the same time
Familiarity with Salesforce Service Cloud and Google Suite is a plus
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
High school diploma required or equivalent
Spanish speaking and writing are a plus

At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

What you’ll love about working here:

Fun, friendly, and unique culture – Bring your whole self to work every day!
Medical, dental & vision insurance starts 1st day
Paid time off & paid holidays
Employer contributions for HSA accounts
Tuition assistance

Travel: None

Location: New England areas (CT, ME, MA, NH, RI, and VT) - Remote

Compensation: $20-$25/hr. & bonus eligible (national average, premium markets may vary)

Required profile

Experience

Level of experience: Junior (1-2 years)

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Cloud Implementation Medical Billing Patient Care Healthcare Insurance Claims Processing

Soft Skills

Customer Service
Interpersonal Skills
Professionalism
Multitasking
Service Orientation

Are you interested?

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