Claims Advocate

Description

The Liberty Company is not your typical insurance brokerage. We offer a forward-thinking, fresh, and award-winning company culture that has fueled exponential growth throughout our organization. If you’re ready to find your JOB- Joy of Being that is- we are eager to speak with you!

We are entrepreneurial, positive, team oriented, collaborative, creative, and wellness focused. Employees here can expect a competitive compensation, generous benefit package, PTO/holiday pay, paid training, continued education support, company sponsored stress management programs/activities, opportunities to give back to your local community, and more!

We are looking for our next dynamic Claims Advocate to join our growing team! At Liberty, we put our company culture first, so finding the right personality fit for our team is our first priority. If the below job sounds like a match, we would love to get to know you!

Position Summary:

The Claims Advocate acts as a liaison between all parties (clients, producers, carriers, claimants, and third-party vendors) involved in the claims process to educate, protect and resolve claims in the best interest of our clients.  The Claims Advocate serves as a resource on claims workflows, procedures and best practice and works closely with management to provide the highest level of quality control, efficiency, and claims and client service to positively impact company growth, profitability, and industry reputation.

Essential Functions:

The essential functions of this position include, but are not limited to the following:

• Working with management to improve and develop claims processes and workflows to ensure proper handling and oversight of all claims. 
• Providing claims advocacy and consultative services on accounts with complex, large losses.
• Coordinating and communicating with client, agency team members (sales/service teams), and carriers to identify claims needs, improve claims experience, and ensure client expectations are met.    
• Attending prospect and existing client meetings to communicate the value of agency’s claims services
• Working with carriers to reduce agency reserves and control loss ratios to maximize profitability
• Participate with management and other employees on special projects and other duties as required. 
• Manage assigned caseload and monitor all activity on open claims including, but not limited to, the establishment of fixed diary dates, reserve reviews, claims adjudication, litigation management, and claim resolution as set forth in departments Claims Procedure Manual
• Engage in ongoing discussions with carriers with desired outcome of closure, adjustment in reserves or negotiation for a more favorable claims settlement and outcome for our clients
• Provide consistent and frequent status updates to the client, producer, account manager throughout the life of the claim
• Serve as a liaison between the carrier and client to ensure that all parties are working together efficiently toward a resolution.
• Facilitate communication between carriers claims adjustor and the client and escalate the matter to carriers supervisor if necessary.
• Perform claims review and compile monthly/quarterly status reports, or summary details on VIP accounts
• Serve as matter expert on P&C claims matters
• Ability to travel as needed for client and prospect presentations and/or carrier claim reviews
• Assist Claim Associates and/or Claim Assistants with questions or request for guidance they may have pertaining to their claims
• Assist in managing Liberty Claims Task inbox when needed
• Work on special projects and perform miscellaneous duties as required of position

Required Skills & Competencies:

• Communication: Ability to read, write and speak English fluently. Strong and professional verbal and written communication skills; able to actively listen, understand and communicate complex issues
• Problem Solving: Ability to assess and solve problems quickly and accurately and/or quickly seek guidance when needed. Strong critical thinker.
• Initiative: Self-motivated and able to operate independently in a fast-paced, energetic environment
• Professionalism: Demonstrate professionalism by always treating internal and external persons with care and professionalism
• Collaboration: Ability to work in a team environment and collaborate to achieve common goals.
• Flexibility: Ability to adapt to changes in workflow and internal processes.
• Multi-tasking: Ability to multi-task without compromising attention to detail and accuracy.
• Accountability: Reliable and able to meet deadlines timely, Ability to identify and prioritize workflow tasks to ensure that time-sensitive items are handled promptly.
• Compassion: Ability to deliver difficult messages, while building and maintaining strong business relationships internally as well as with clients/insured, and insurance carriers personnel.
• Positivity: Foster a positive attitude and a wiliness to learn 
• Negotiation: ability to navigate sensitive or difficult claims and achieve desirable outcomes for all parties involved
• Initiative: Self-motivated and able to operate independently in a fast-paced, energetic environment
• Professionalism: demonstrate professionalism by always treating internal and external clients professionally
• Fast Learner: Ability to quickly learn how to utilize claim management systems and other claims software tools to properly document and assist internal and external claim interested parties.
• Technology: Intermediate/Advance knowledge of Microsoft Office products- Intermediate Excel, Word, PowerPoint, and Teams. Intermediate/Advance general computer skills, including accurate and fast typing skills. Utilization of Agency Management System and other claims software tools to properly document and assist clients

Required Qualifications:

• Bachelor’s Degree, insurance industry professional designations, preferred.
• Active Property & Casualty Insurance license
• Three to five years of claims experience in an insurance company, TPA, in-house claims department, brokerage environment, or equivalent experience.
• Five years’ experience as a claims adjuster or advocate specifically with general liability and/or auto, cyber, property claims.

Qualifications

Required Skills & Competencies:

• Communication: Ability to read, write and speak English fluently. Strong and professional verbal and written communication skills; able to actively listen, understand and communicate complex issues
• Problem Solving: Ability to assess and solve problems quickly and accurately and/or quickly seek guidance when needed. Strong critical thinker.
• Initiative: Self-motivated and able to operate independently in a fast-paced, energetic environment
• Professionalism: Demonstrate professionalism by always treating internal and external persons with care and professionalism
• Collaboration: Ability to work in a team environment and collaborate to achieve common goals.
• Flexibility: Ability to adapt to changes in workflow and internal processes.
• Multi-tasking: Ability to multi-task without compromising attention to detail and accuracy.
• Accountability: Reliable and able to meet deadlines timely, Ability to identify and prioritize workflow tasks to ensure that time-sensitive items are handled promptly.
• Compassion: Ability to deliver difficult messages, while building and maintaining strong business relationships internally as well as with clients/insured, and insurance carriers personnel.
• Positivity: Foster a positive attitude and a wiliness to learn 
• Negotiation: ability to navigate sensitive or difficult claims and achieve desirable outcomes for all parties involved
• Initiative: Self-motivated and able to operate independently in a fast-paced, energetic environment
• Professionalism: demonstrate professionalism by always treating internal and external clients professionally
• Fast Learner: Ability to quickly learn how to utilize claim management systems and other claims software tools to properly document and assist internal and external claim interested parties.
• Technology: Intermediate/Advance knowledge of Microsoft Office products- Intermediate Excel, Word, PowerPoint, and Teams. Intermediate/Advance general computer skills, including accurate and fast typing skills. Utilization of Agency Management System and other claims software tools to properly document and assist clients.

Promoting Peace of Mind for All

At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together.

HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others.

We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.