ServiceNow L3 CMDB Solution Architect (ITOM) || USA - Remote

ServiceNow L3 CClientB Solution Clienthitect

Basic Requirements:

· Minimum 10+ years Relevant ServiceNow Experience.

· Total IT experience minimum 12+ Years in ServiceNow operations.

· Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.

· Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.

· Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.

· Excellent knowledge of CClientB and Asset Management Services: Business Application and Configuration item relationships.

· Must have experience in CClientB, Orchestration, Discovery, Service Mapping, Integrations, Asset Management, MID Server configurations etc.

· Expert on ServiceNow Discovery module, comfortable deploying discoveries in a multi-datacenter environment

· Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.

· ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.

· Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.

· System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

· Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS

· Experience in working on ServiceNow Development using Agile/Scrum methodology.

· Ability to communicate fluently with client stakeholders.

Preferred Skills:

· Very good exposure towards ITOM, Expertise in implementing agentless work in the enterprise using the ServiceNow Instance.

· Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,

· Web Services Integration (SOAP, REST, JSON, JDBC)

· Experience implementing systems using the Agile/Scrum methodology.

· Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

· Strong communication, Strong presentation and writing skills.

· Minimum ServiceNow CSA and ITIL certification.

· Preferred: ITOM Discovery / CIS/ CAD ServiceNow certification is an advantage.

NOTE:

This is more on ITOM Side.

So they should be Discovery Certified with CClientB Skillset.

ITOM – certified preferred