UI/UX Business Analyst

• Develops understanding of customer needs and applies it in researching potential solutions.
• Participates in clarification, rationalization and documentation of project requests.
• Participates in preparation of the Business Case, User Experience Flows, User Interface Prototype, Justification, RFI, RFP, Package Selection Recommendation and other project initiation documents.

Application Development

• Analyzes and documents relevant business processes.
• Conducts interviews with customers to define functional requirements.
• Serves as intermediary between technical and non-technical teams to ensure items are developed to meet business needs.
• Leads and/or participates during detailed design and/or configuration.
• Participates in software selection process, where applicable.
• Participates in Integration Testing, including development of test plans, test cases and scenarios and documentation of results.

Facilitates and/or Conducts User Acceptance Testing.

• Assists in the preparation of end user documentation, training materials, curriculum and schedule.
• Conducts training classes, including train-the trainer, one-on-one and classroom style training.
• Provides first line post implementation support to users regarding functional issues.
• Participates in change management activities.

Application Support

• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and
• implementing system resolutions, including workarounds when needed.
• Participates in functional analysis for production support activities.
• Applies department change control policies & procedures.
• Coordinates with other IT departments on integrated system support.

Administration

• Communicates plans, status and issues regularly to management.

Duties:

• Adheres to department standards, policies, procedures and industry best practices.
• Departmental Responsibilities
• Self-driven with ability to adapt quickly to constantly changing environment.
• Ability to self-prioritize based on constantly changing needs ranging across project and support initiatives.
• Comfortable presenting in front of large groups and to Executive Management.
• Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies for Client.
• Other Responsibilities Required
• Available to work nights and weekends as needed.

Qualifications:

• Strong experience with Media Asset Management (MAM) platforms, workflows, and use cases.
• Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban.
• Strong ability to translate business needs into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Applies design-thinking and follows user-oriented approach in order to ensure that not only expected functionality is delivered, but also optimal usability and ergonomics
• Makes design and user-experience decisions related to core, and new, functions and features.
• Strong analytical skills, including translation of user experience / user interface designs into actionable user stories.
• Strong communication skills, including creation of project documentation, presentation materials, and presenting to business and technical audiences.
• Gains understanding of customers' workflows and how systems are used in support of their workflows.
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.
• Supports multiple business divisions in a functional capacity across all project phases.
• Proficient with structured analysis, including process flow definition, and data flow diagramming.
• Participates in integration testing, including development of test plans, test cases, and documentation of results.
• Communicates plans, status and issues to project team and management regularly.
• Self-driven with ability to adapt quickly to constantly changing environment.
• Ability to self-prioritize based on constantly changing needs ranging across project and support initiatives.
• Hands-on experience on UX/UI tools such as Invision, Balsamiq, Visio, and Lucidchart is a plus
• Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.
• Adheres to department standards, policies, procedures, and industry best practices.
• Available to work nights and weekends as needed.