Soar Globally in the World of Blockchain: Elevate Your Customer Service Career Today!
At the forefront of the global blockchain ecosystem stands our client, whose comprehensive product suite includes the largest digital asset exchange. With a mission to become the infrastructure provider for the crypto industry's future, they are committed to harnessing Web3 technology for positive impact. As a non-profit organization, our client is deeply devoted to empowering and protecting users in a digitally connected world. Since their inception, user protection has been their top priority, leading them to implement cutting-edge security measures and strict data privacy controls across their ecosystem. Joining our client's team presents an exciting opportunity to contribute to the forefront of the crypto industry, shaping a safer and more prosperous digital landscape for all.
A preview of your role
As a Customer Service Representative (English Speaking), you will deliver exceptional customer service across multiple communication channels, including phone, email, and live chat. Your responsibilities will involve promptly and professionally addressing customer inquiries, concerns, and complaints to ensure overall satisfaction.
Dive into the exciting details of your role:
Employment type: Full-time
Shift: Shifting
Work setup: Remote/ Work from Home
Unlock the keys to success in this opportunity
- Bachelor's degree or above in a relevant field.
- Minimum of 1 year of experience in customer service, preferably in finance or e-commerce.
- Demonstrated integrity, attention to detail, and a strong sense of responsibility.
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely.
- Proven ability to thrive in a fast-paced environment and handle pressure with professionalism and composure.
- Flexible availability to work various shifts, including nights and weekends, as needed.
- Genuine passion for the customer service industry and a positive attitude toward the crypto industry.
- Personal or professional experience with cryptocurrency is highly desirable.
- Bilingual proficiency in English and Vietnamese.
Discover the thrilling prospects that await you
- Respond promptly and effectively to customer inquiries via various communication channels, including email, live chat, and phone.
- Assist customers with account-related issues, technical troubleshooting, and general inquiries about Binance's products and services.
- Provide accurate and helpful information to customers regarding cryptocurrency trading, security measures, and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
- Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.
Why embark on a journey with us?
- Remote/Work from Home
- Career growth opportunities
- Diverse and supportive work environment
- Upskilling: Emapta Academy
Who are we?
At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Vietnam. Our diverse roster of over 700 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Vietnam.
Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Vietnamese warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.
Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Vietnam.
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