Offer summary
Qualifications:
Bachelor's degree or equivalent experience, 3-5 years of Customer Success in a SaaS company, 5+ years experience in customer-facing roles, Proficient in Agile Project Management tools, Experience with hotel technology systems preferred.
Key responsabilities:
- Partner cross-functionally for project delivery
- Lead customer requirement discovery meetings
- Manage risks, escalate issues as needed
- Maintain knowledge of company products and programs
- Develop customer relationships, drive outcomes and satisfaction