Company
Cox Automotive - USA
Customer Care Group
Sr Manager, Client Relationship Management
Sr Manager - People Leader
Can work remotely but need to live in the specified city, state, or region
Yes, 25% of the time
Day
Compensation
Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
The Sr Manager, Client Relationship Management will accomplish department objectives with primary focus on customer service, value creation and customer growth as we travel the journey of “every vehicle, every service, connected”. Individual will lead a team of Performance Managers at the Carmel, IN campus to meet the mobility needs of our customers and drive insight into their business including insight into their vehicle maintenance. Establishes strategic goals by gathering business, financial and operational requirements from leadership and other organizational stakeholders. Motivate and develop employees to achieve high standards and create a culture of continuous improvement and innovation. The role will be supporting customers and internal stakeholders and requires a consultative approach to solve problems, drive customer growth, and promote accountability within the organization.
Job Duties & Responsibilities
- Meeting company goals on PM Compliance for assigned customer base.
- Meeting all required Quarterly Business Reviews.
- Assisting team members with data collection and presentations for QBR's.
- Oversee all the daily operations at the Carmel campus.
- In sure all customer requirements at met.
- Continue to help grow the Managed Care accounts.
- Develop and implement business plans that meet operational and financial objectives and advance the overall strategy of the department and customer base
- Define and implement strategic goals to support a growing environment in mobility services
- Manage team to deliver high levels of customer service and exceptional results in maintenance, asset lifecycle management and other mobility services.
- Manage senior level vendor, customer, and internal relationships to ensure results by managing action plans for performance and integration
- Improve workflow efficiencies and align with advancing technologies to support focus areas of the role
- Manage team KPIs and performance to execute on department goals and customer commitments
- Drive a culture of continuous improvement, innovation, and employee development
- Serves as liaison to other department support functions to enable progress, optimize execution and provide high level customer support
- Serve as the voice of the customer to internal operational areas and align with sales to support onboarding of new customers
Qualifications
Minimum qualifications include:
- Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field
- 3+ years’ experience in management or leadership role
- Previous supervisory experience
- Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
- Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
- Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
- Proficient in understanding, analysis, and management of vehicle information to provide recommendations
- Ability to demonstrate a consultative approach to customer needs and interpretate feedback to develop business cases
- Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
- Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
- Strong customer service and organization skills required
- Works well in a team environment by supporting departmental initiatives and goals
- Provide excellent communication skills, both written and verbal
- Ability to sit or stand for prolonged periods of time
- Ability to perform repetitive data entry tasks, manual dexterity
- Travel required up to 25% of the time
Preferred qualifications include:
- Fleet or maintenance management experience strongly preferred
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Application Deadline: 06/24/2024
