About our Company:
Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA & FL. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.
About the Position:
The ideal candidate for this position will possess excellent customer service skills and serve as a technical resource to a large and growing commercial lines underwriting/brokerage team. Successful applicants will work with the in-house broker(s) to request and review underwriting information for processing of bind orders, endorsements and other account servicing assignments.
Responsibilities:
Handle incoming calls from retail agents and carriers ensuring highest level of customer service standards are met, bringing calls to a satisfactory resolution
Process endorsements, binders/invoices and other documents according to established departmental procedures with accuracy, efficiency, and meeting compliance standards
Act as liaison between brokers or clients and the underwriter to obtain missing information, status of quote/bind, and/or other requests for information
Other duties as assigned
Qualifications:
High School graduate required; College courses preferred
Previous work experience in the fields of insurance, customer service, banking or similar, with a successful track record
State specific Insurance License required / obtain within specified period of time
Positive attitude and enjoys helping others through frequent phone and email communication
Excellent written and verbal communication skills
Ability to work well under pressure to meet tight deadlines in a fast-paced environment
High level of adaptability to meet the needs of various situations
Strong organization skills, with a high level of detail orientation
Proficiency in Microsoft Word and Excel and various rating portals
Work Location
This position has remote working opportunities. Looking to fill to immediately.
Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $54, 000 - $58,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
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