Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you’ll be doing...
This opportunity is for Military personnel who are current participants of the Department of Defense Skillbridge Program or are participants of the Hiring Our Heroes Corporate Fellowship Program Cohort 3-2024
Continuous improvement is what we are all about and you will play a significant role in developing strategies that will make us better. For us to succeed in our highly competitive industry, it’s important that we turn our bills into revenue. As a subject matter expert, you’ll be using data to drive our collection processes and systems in order to improve the customer experience, reduce our debt, and protect our assets.
Analyzing current and future initiatives and trending to make smart decisions on improving our collection processes, reducing bad debt and churn, while also improving the customer experience.
Providing strategic recommendations on complex processes or issues that contribute to improving operational metrics.
Partnering with internal partners to develop requirements for new processes and initiatives in support of organizational self-service strategies.
What we’re looking for...
You have strong analytical and critical thinking skills. You're customer focused and enjoy looking at issues through a consumer’s lens. Highly organized, you manage projects on time and on budget. You’re a great teammate and understand the importance of providing regular status updates to all partners. Since you’re highly analytical, you constantly come up with operational improvements and are motivated by the impact you have on the business. You thrive in an environment where you are managing multiple projects in a fast-paced, changing environment.
You'll need to have:
Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program.
Bachelor's degree four or more years of work experience.
Four or more years of relevant work experience.
Knowledge of telecom business and experience working on large scale data science projects in telecom related use cases or equivalent non telecom experience
Experience with creating software automations, complex queries, data mining, SQL, and data visualizations.
Even better if you have one or more of the following:
Experience working in a collection support call center.
Strong analytical skills with the ability to review results and evaluate the impact of initiatives.
Knowledge of call center systems.
Degree in Accounting, Finance or Economics.
Experience creating executive-level reporting.
Experience working with financial, accounting and collection support systems.
Experience of electronic customer self-serve support applications.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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