IT Help Desk Specialist, Senior

IT Help Desk Specialist, Senior

The Opportunity: 

Your combination of people skills and system administrator expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting Cyber programs? We’re looking for a system administrator who is experienced in architecting lab and enterprise networks, with the capability to recommend, build and manage solutions and architectures to help us Modernize Cyber infrastructure.

Your system administrator expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning.

We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a system administrator leader, you’ll identify new opportunities to modernize the network, so your clients achieve their goals.

Join us. The world can’t wait.

You Have:

• 8+ years of experience as a IT Help Desk Specialist

• Experience with architecting lab or enterprise networks and recommending solutions and architectures

• Experience with performing technical leadership to plan technical implementation, manage technical taskings in the team, and support junior staff

• Experience with implementing and operating VMWare and virtualization or container solutions

• Knowledge of Linux server administration and how systems are connected together in an architecture

• TS/SCI clearance

• Bachelor's degree

Nice If You Have:

• Experience with administering DoD systems

• Knowledge of Windows administration and the tools to administer updates and software inventory

• Knowledge of network switch configuration

• Knowledge of Kubernetes administration

• Possession of excellent documentation skills to capture network architectures and proposed solution architectures

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. 

Create Your Career: 

Grow With Us 

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.  

A Place Where You Belong 

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.  

Your Candidate Journey 

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.  

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.