Offer summary
Qualifications:
Grade 12 or equivalent, Degree/Diploma in relevant field, 4+ years contact center experience, 3+ years workforce management experience, 3+ years data analytics experience, Capacity planning experience preferred, Expertise in operational activities and tools.
Key responsabilities:
- Define, assess, and analyze employee productivity
- Develop long- and short-term workload forecasts
- Manage workforce optimization processes
- Ensure proper staffing and real-time adherence
- Conduct people management functions