SUMMARY:
The Strategic Initiatives Director will be responsible for leading, directing, and executing key strategic programs for the Enterprise Client Experience team. This individual will play a critical role in bringing together cross-company programs with a single view for the client experience and approach. This role will serve as a cross functional advisor, partner, and client management expert.
- Responsible for leading initiative design, executive stakeholder management, delivery, and execution of key strategic initiative programs for the Enterprise Client Experience team.
- Leads end-to-end project oversight, including intake, assessment, resourcing, metrics creation, program management, and delivery.
- Collaborates with cross-functional teams and external partners to ensure successful project outcomes and alignment with enterprise client experience strategy.
- Owns day-to-day management of strategic programs with guidance from VP CX and alignment with cross functional leadership. Owns executive read outs, analysis, and assessment of impact.
- Guides cross functional team members, and provides guidance, oversight, and coaching.
- Owns monthly executive read out overviews and insight delivery; assesses areas for improvement and optimization; and communicates recommendations regularly.
- Responsible for issue escalation and problem solving.
- Owns process optimization, initiative evolution, and executive alignment.
Skills and Background
- Bachelor’s degree in Business, Heath Care Administration, or related.
- 8+ years in client management, program management, or client operations role.
- Process design expert who takes a systems view to creating scalable, data driven approach.
- Self-starter – ability to operate with ambiguity and advocate for a point of view.
- Highly organized, ability to oversee and direct multiple workstreams at once and keep track of nuanced and matrixed details.
- Ability to build strong cross functional and executive relationships.
- Experience delivering high impact programs that drive change.
- Analytical thinker, ability to look at data and make recommendations.
- Problem solver – can see issues coming down the road and build plans to mitigate.
- Ability to influence, bring groups together, and advocate for change.
- Clear and compelling communicator.
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
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