Sr Platform Engineer

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Job Description

Job Duties:

Evolve and improve platform services to provide performance enhancements through automation taking into consideration reliability, usage and delivery of new functionalities during deployment and integration of platform architectures. Duties include:

• Collaborate with software engineers, platform engineers, product owners and engineering leadership to uncover pain points and opportunities to accelerate delivery of new value through software and platform management;
• Support insurance claim applications and manage CRM tool using knowledge of insurance business claims process;

• Set strategic rollout, selection and delivery of proven and emerging tooling to ensure data pipelines are scalable, repeatable and secure for multiple users within organization;
• Translate complex functional and technical requirements into detailed designs and high performing capabilities;
• Leverage open technologies to design and build batch, real-time streaming and complex event handling data patterns and services;
• Automate development and deployment tasks to ensure timely delivery to meet project timelines;
• Manage process improvements including operational risks and changes;
• Recommend future expansion and contingency plans taking into consideration effectiveness, efficiency, and security;
• Utilize knowledge of data platforms (Synapse, Databricks) to create and manage data pipelines;
• Manage data platform hardening per company standards;
• Resolve platform issues discovered by technical support teams;
• Investigate new platform solutions to enhance service delivery experience;
• Ensure data management processes conform to standard operating procedures and enterprise technology standards and policies; and provide guidance regarding data quality, metadata management, data stewardship, security and access controls;
• Develop effective disaster recovery plans that meet specified requirements to ensure appropriate monitoring and alert mechanisms are in place;
• Implement and maintain effective security procedures and implementations across cluster users and groups;
• Collaborate with internal teams to evaluate proofs of concepts for new data technologies and capabilities; and
• Maintain knowledge of industry advancements through collaborating with external vendors, Cloud Native Computing Foundation, Apache Foundation, and other OSS projects.

Employee may work from home within commuting distance of worksite.

Minimum Requirements:

Bachelor’s degree or foreign equivalent in Computer Science, Management Information Systems, Mechanical Engineering or related field and 5 years of experience in big data/data management.   

Experience must include:

• 5 years of experience with Insurance Business Applications for Client Servicing including Claims and Call Centers using Customer Relationship Management (CRM) , Business Rules Engine and Business Process Management tools;
• 5 years of platform administration experience;
• 5 years of experience using data and data technologies to support software development, advanced analytics, and reporting;
• 5 years of systems experience including administration, security, patching, and configuration;

• 5 years of scripting experience using Bash and PowerShell;
• 5 years of experience with RDBMS database configuration and administration;
• 5 years of experience with basic TCP/IP protocols and tools;
• 5 years of experience with big data infrastructure and tooling;
• 5 years of experience with basic REST and RPC protocols;

• 5 years of cloud engineering experience;
• 1 year of experience with Java, C or Python programming languages.

• Experience may be gained concurrently

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency