Professional Services Operations Senior Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES 

One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other 

YOUR IMPACT 

We are seeking a Professional Services Operations Senior Analyst to join our Revenue Operations team. This person will act as the right hand to the Professional Services organization and act as a liaison to the Sales department as it relates to Services Sales Process. In this role, they will work closely to plan, develop, implement, and execute business processes and workflows, forecasting/utilization cadences, and monitoring compliance to the process. The ideal candidate will have strong business acumen, a passion for operations while driving scalability, and the ability to deliver data-driven improvements in a fast-moving environment. A successful individual must be customer focused, business savvy, resourceful, and can deal with ambiguity while operating at scale. 

• Act as a Business Partner to the Professional Services leadership.

• Engage with Professional Services Leadership to create processes and workflows across from opportunity to revenue recognition and project closure.

• Own all data, metrics, reports, dashboards for the Professional Services team

• Own Redwood’s Professional Services playbook and processes.

• Drive alignment through processes, operations, systems, and data to maximize forecast quality, optimize attainment, and provide quality control in the end-to-end revenue cycle. 

• Accurately forecast Professional Services Revenue from bookings to recognition with close partnership with the finance team.

• Track operational performance based on core metrics (Utilization, capacity, backlog, CSAT, etc), provide insights and recommendations. 

• Ensure data integrity of PSA Data. 

• Support the Professional Services organization to better understand their revenue, hou

• Recommend and drive continuous improvement throughout the Professional Services processes 

• Build relationships with various departments.

YOUR EXPERIENCE

• Bachelor’s degree or global equivalent experience preferred.

• 5 -7 years of experience in Professional Services Operations or Finance role

• Must have experience as a Professional Services business partner, or related function, with cross functional teams

• Deep experience with Professional Services processes and data strategy.

• Experience with Certinia/Financial Force a plus

• Clear communicator with excellent written, verbal, and listening skills. 

• Ability to build relationships effectively across global teams.

• Proactive and willingness to dig in with little direction.

• Confidence in advocating for best practices

• Excellent critical thinking skills with the ability to break down ambiguous problems into management components, think through solutions, and communicate clearly to all departments/stakeholders. 

• Strong diagnostic and problem-solving skills.

• Must be able to read, write, and speak fluent English.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume’s submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on Recruitment@Redwood.com