Billings Specialist (PH Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience. 

Responsibilities:

• Generate and review invoices for accuracy, completeness and compliance with company policies

• Address system exceptions to identify and resolve billing queries, proactively engaging with internal partners to deliver solutions

• Monitor unbilled orders, track individual performance, identify and report on any issues that arise

• Partner with the Orders and Sales team for seamless sales order corrections and credit memo creation.

• Collaborate with the Tax Team on global tax queries and requirements to ensure accurate financial transaction

• Manage the service ticket queue and adhere to departmental SLA’s to resolve billing tickets within agreed timescales

• Ensure all documented processes are followed and DOA approvals obtained at all times.

• Own personal development plan and provide quarterly reflection on progress

• Support ad hoc project work as required.

Essentials:

• 2 or more years of global billing experience in NetSuite or an equivalent ERP (Oracle, SAP)

• Ability to multitask, prioritise, and time manage 

• Previous experience working fully remote 

• Attention to detail

• Ability to work independently

• Good interpersonal skills / friendly and approachable  

• Good level of Excel/Google sheets 

• Flexible/adept at change management

• Self starter 

• Highly self motivated/committed 

• Fast paced - thrives in a fast-moving environment 

• Accustomed to month end deliverables/pressures

• Good communicator (verbal and written) in English 

• Can work UK Shift (3PM - 12AM PhST)

Desirable:

• Salesforce experience

• Google Workspace (Google Sheets)

• Global/multi-national exposure with multiple currencies and taxation.

• Used to multicultural working environment and understanding of local differences

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.