Offer summary
Qualifications:
College diploma in administration or equivalent, 1 year customer service experience, call center or retail preferred, Excellent customer service skills, decision-making, and ability to meet deadlines, Proficiency in Microsoft Office suite, Bilingual in French and English (oral & written).
Key responsabilities:
- Serve as primary contact for clients across communication channels
- Document interactions with clients accurately
- Liaise between clients and internal departments for issue resolution
- Maintain expert knowledge of order management processes, merchandise trends, and company policies
- Exceed key performance indicators and provide exceptional client experience