System Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Essential Duties & Responsibilities:

• Troubleshoot issues by reproducing the problem and determining a resolution
• Triage newly reported problems, assign proper severity and work to identify a resolution
• Update the ticket tracking system to provide accurate and current status of issues
• Monitor the health of the application using systems such as syslogd/grep or AWS Cloudwatch
• Update alerting systems as needed with new alerts
• Address questions from Tier 2 Support teams
• Build tools to help Tier 2 Support address common problems or questions
• Build tools to help Tier 3 address repetitive tasks
• Represent work and status by participating in agile ceremonies and other stand up meetings
• Resolve data export issues and other system integration issues using scripting and SQL
• Handle alerts when on-call
• Be available to help with high severity issues in production by investigating logs
• Learn the applications and how they work and understand enough about software languages to understand code
• Nice to have exposure to Ruby/Rails, Go, Javascript, and Human Resource technology in general

Requirements & Skills:

• Experience working with enterprise software applications in support, development/QA, services or similar technical role
• Experience with Atlassian’s tool suite or a similar technology
• Experience with Cloud Watch or similar observability and monitoring tools
• Understanding of basic SQL and fundamental computer programming techniques
• Excellent customer support skills – verbal and written communication, empathy, patience, and a passion for helping solve problems with other people.
• Critical thinker and adept at problem-solving.
• Interpersonal skills: Remain open to others' ideas and exhibit willingness to try new things

Education:                         

• Technical degree or relevant experience required

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $45,000 - $50,000  Annually USD Total compensation includes US employee benefits, and annual bonus eligibility.

Benefits we offer:

· Health, Dental & Vision Insurance

· 401k + Employer Match

· PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off

· STD, LTD & Group Life Insurance

· Paid Parental Leave

· Pet Insurance

· FSA & HSA Options

· Employee Assistance Program Perks we offer:

· Remote Work

· Career Advancement & Professional Development Opportunities

· Employee Recognition

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.