Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: Remote, North America
Job Title: Sr. Principal IT Consultant - Genesys Professional Services
Overview:
In this role, you’ll work closely with customers as a technical lead on initial delivery plan(s) and on-going technical needs. You’ll support broadening the effect of Genesys technology to meet their business goals and help guide the evolution of the platform by identifying new deployment patterns and solutions. You will provide vision and thought leadership while promoting the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company.This opportunity is a part of the Professional Services organization. As part, you’re positioned as the consulting and implementation arm of Genesys. The team supports our customer’s technology journey and solutions projects aligned to Genesys Cloud.
The position requires an individual with an engineering and pragmatic mindset, and a history of adapting a clear vision based on the customers maturity and structure. The goal is to align Genesys to their business strategy by delivering more value with greater velocity.
What’ll you’ll do:
Work closely with customers and internal partners during all stages of the project(s) lifecycle as the technical lead.
Provide platform configuration guidance and best practices to customers.
Understand how Genesys technology integrates/interfaces with customers` solutions vision.
Lead efforts to pro-actively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.
Present complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizations.
Identify (project) risks and the definition of mitigation plans.
What you’ll bring to the table:
7-10 plus years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage the call center technologies.
Demonstrated work in a technical consultative capacity with the Genesys Cloud product.
IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
Hands on experience in designing and programming complex applications leveraging APIs, JSON and/or JavaScript.
Professional experience in a similar position, supporting similar responsibilities.
Experience with current technology implementation patterns including service-oriented and cloud.
Understanding of business processes and transformation and how they relate to customer experience technology.
#LI-REMOTE
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$121,500.00 - $238,400.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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