Risk Program Director

What are we looking for?

We are looking for a Risk Program Director who will own the organization's comprehensive global renewal risk program, the ‘Early Warning’ Program. The ideal candidate will have the ability to maintain a 360-degree view of the company's renewal risk across every region and drive successful retention outcomes. The Early Warning Program Director will ensure that the organization has a forum and defined process to deep-dive into our identified renewal risks, track progress on mitigation, and facilitate a collaborative environment across multiple teams and executives.

What will you do? 

• Manage and drive resolution for accounts at risk of not renewing in collaboration with the Sales, Renewals, and Customer Success teams.
• Determine priority for risk and intervention
• Effectively communicate renewal risk status to executive staff and other stakeholders. 
• Engage and lead teams in the development and execution of remediation plans to address critical renewal issues.
• Strong ability to assess the needs for resolution and assign the appropriate parties to achieve goals.
• Analyze and iterate over the existing program processes, identify areas of improvement and present solutions.
• Report on the Early Warning Program successes, losses, and trends to executives and key stakeholders. 

What skills and knowledge should you bring?

• 5+ years of functional ownership or senior leadership in renewal risk or escalation program management
• 7-10 years of experience in a senior role within Sales, Renewals, and/or Customer Success
• Experience in high-visibility, executive-facing roles
• Deep experience with horizontal leadership and the ability to drive accountability and delivery across all teams and stakeholders
• Experience with Remediation Plans or ‘Get-Well Planning’ as an effective tool for driving multiple internal stakeholders towards meaningful action for customers
• Excellent verbal and written communication skills, including the ability to interact with executives and senior leadership on a daily basis
• Ability to work and lead cross-functional collaboration and drive teams to a common goal
• Highly organized with superior time management skills
• Ability to convey complex ideas in a clear, concise manner
• High energy and strong interpersonal skills
• Self-starter with the ability to manage several projects in a fast-paced environment
• Ability to work in an extremely fast paced environment
• Experience in Cybersecurity is a plus
• Salesforce and Reporting Tool Experience

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events