Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

Role Purpose: This role builds strategic relationships with our customers to drive expansion and retention across a regional and Enterprise segment focused Book of Business. This role will collaborate with others to refine how we grow the Net Revenue Retention of our existing customers and amplify the work of over 100 million people. Account Managers support our Customers in leveraging our tool and influence positive employee experiences.

Duties & Responsibilities

By maximizing your book of business, proactively grow and retain your customer accounts; comfortable overseeing a high volume of customers.
Retention Duties

Acting as the face of Culture Amp, you serve as a brand ambassador and ‘culture consultant’ for Customer proving ROI (return of investment) on the platform and services - in collaboration with delivery partners.
Drive retention by owning a gross retention target and proactively identifying risk/expansion early indicators to collaboratively enact a tailored plan with your delivery partners.

Use the Customer Journey lifecycle to effectively uncover customer pain points and align our solution appropriately to drive retention, upsell and cross-sell opportunities benefiting both Culture Amp and the Customer.
Expansion Duties

Expertly run product demos for key stakeholders of companies varying across industries within segment, establishing executive credibility and value management.
Proactively and intentionally build a continuous, sustainable pipeline of opportunities- including outbounding and marketing events.
Achieve Expansion target by working the entire sales deal cycle and converting opportunities to closed won deals.
Consistently execute upon customer lifecycle AM operating best practices (i.e. accurate forecasting, tracking customer progress, etc).

Key performance indicators include expansion target, pipeline target, GRR target and AM operational best practices.

What You Bring to Our Camp

4-6 years of account management experience, preferably in SaaS
Experience working effectively with cross-functional teams and all levels of management (internally and externally)
Proven track record of achieving sales goals within a large existing customer base at the Enterprise level (1500+ employees)
Ability to manage a high number of accounts (100+) with quarterly opportunities (50+) while maintaining focus on goals
Strong presentation and communication skills
A focus on building strategic relationships with customers
A passion for people and analytics

You will...

Drive expansion and retention across a regional and segment focused Book of Business:

Build a pipeline of opportunities of 3x your quota for current quarter and going into the following quarter

Identify and lead the upsell to a different tier or population size (organic growth or acquisition)
Identify customers for cross-sell additional product offering(s) and lead the sale
Identify ways to leverage current customer accounts into parents, subsidiaries or other parts of the same organization
Use tools (e.g., Outreach) to sequence customers to identify new opportunities
Support customer and field marketing efforts to get customers to events and follow-up events

Achieve Expansion target

Understand and demonstrate the Full Culture Amp suite of Products
Convert pipeline opportunities into Closed Won $s aligned with individual quota
Work entire deal cycle from Discovery to Closing with Negotiations
Complete sales enablement training and apply it to your work
Work with Legal and Security teams to support any deals aligned with standard processes
Keep Salesforce updated including Weekly Forecasts, Renewal Next Steps (weekly/bi-weekly) and Opportunity Next Steps

Retain and Renew customers

Partner with the Customer Success team to deliver key commercial and strategic account touch points throughout the customer subscription year across your entire book of business (approximately 75 customers)
Support Customer Success to develop and execute plans to drive platform adoption and customer value
Proactively raise up At Risk Customers, build a plan for solution and retention and bring in appropriate parties to support the solution
Work with the Renewal team to review upcoming renewals and proactively identify and collaborate on any more difficult renewal processes

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
Extended year-end breaks: An extended refresh period at the end of year
Excellent parental leave and in work support program available from day 1 of joining Culture Amp
5 Social Impact Days a year to make a positive impact on the community outside of work
MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

If you require reasonable accommodations or adjustments to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Lead Account Manager

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