Customer Success and Campaign manager- NA East coast time zone working hours, Remote

NOTE: This job is expected to be a remote role working with, NA East Coast time zone working hours

As a Customer Success Manager, you'll help our customers succeed with Lurkit.
As a Campaign Manager, you'll help our clients to ensure they get the results they aim for with their paid campaigns.

Role Description CSM:

• Be a pro of the platform.
• You need to become the go-to person for any “how-to” questions.
• Onboard new clients to the platform.
• Provide extra support to certain clients, addressing their weekly needs within the platform.
• Work proactively with clients.
• Create presentations and then hold meetings with clients where you present a plan of what they should do to get the most out of the platform.
• Support the Sales team in meetings with clients, help create mock accounts to show off the platform in the best way, and more.

Role Description Campaign manager:

• Work closely with the Key account managers on paid campaigns
• Prospect potential creators
• Create plans for how to execute campaigns in the best possible way.
• Handle communication between the client and the “influencer/content creator agencies” we have relationships with.

Key Qualifications

Hard skills:

• Deep knowledge of gaming and the content creator industry
• Experience with communication channels like Discord and Slack.
• Fluent in English.

Soft skills:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• A problem-solving mindset.
• Creative thought process.
• Excellent team-working skills.
• Great at multitasking.
• Be a part of creating structure.

Merits:

• Previous experience with influencer marketing/campaign management
• Proficient in other languages that are big within content creation (Spanish, Portuguese, German, French, Mandarin, Korean, Japanese, etc).
• Previous experience at a SaaS company. Especially gaming-related.
• Passion for all things gaming.
• Previous experience in the development/publishing of games.
• Experience working with a CRM like HubSpot.

Why join Lurkit?

We want to evolve the entire gaming industry. By providing developers and publishers with more qualitative market data and marketing tools, we enable better decision-making that will lead to better games. Better games create better conditions for content creators to maintain and build their brands and provide consumers with better experiences.

At Lurkit, you are part of an innovative and fast-paced environment. We are passionate about what we do and you will be working with a team of high-performing individuals who love video games.

We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!