Quality Specialist - Hybrid

Description

Job Summary:

The Quality Specialist supports DAP Health’s Quality department, leaders, staff, and providers in improving health outcomes for the patients served and advancing overall health care quality throughout the DAP Health system. The Quality Specialist utilizes the eight domains included in the National Association of Healthcare Quality’s (NAHQ’s) competency framework to guide these efforts and achieve the quality goals of the organization. These domains include professional engagement, quality integration, performance and process improvement, population health and care transitions, health data analytics, patient safety, regulatory and accreditation, and quality review and accountability.

This role will oversee one of the following clinic regions:

• East Region Clinics Include:
  • Anza Community Health Center
  • Borrego Medical Clinic
  • Centro Medico Coachella
  • Coachella Valley Community Health Center
  • Centro Medico Oasis
  • Martha's Village Clinic
• Central East Region Clinics Include:
  • Centro Medico Cathedral City
  • College of the Desert
  • DAP Health Indio Sexual Wellness Clinic
  • Stonewall Medical Clinic

Supervisory Responsibilities: N/A 

Essential Duties and Responsibilities:

• Advances the organization’s commitment to healthcare quality through collaboration, learning opportunities, and effective communication.
• Uses performance and process improvement, project management, and change management methods to support foundational and clinical quality initiatives, improve performance, and achieve organizational goals.
• Evaluates and improves healthcare processes and care transitions to advance efficient, effective, and safe care of defined populations (UDS and HEDIS).
• Leverages the organization’s analytic environment to help guide data-driven decision making and inform quality improvement initiatives.
• Cultivates a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm.
• Directs organization-wide processes for evaluating, monitoring, and improving compliance with internal and external requirements. Leads the organization’s processes to prepare for, participate in, and follow up on regulatory, accreditation, and certification surveys and activities.
• Directs activities that support compliance with voluntary, mandatory, and contractual reporting requirements for data acquisition, analysis, reporting, and improvement and reporting to contracted health plans and state agencies.
• Engages in the healthcare quality profession with a commitment to practicing ethically, enhancing one’s competence, and advancing the field.
• Role models the principals of a Just Culture and Organizational Values.
• Performs other duties as assigned. Must be HIPAA compliant.

Qualifications

Qualifications:

Minimum Qualifications (Education and Experience):

• Preferred 3-5 years’ experience in one of the following:
  • Healthcare quality improvement, abstraction, or reporting
• Clinical care with evidence of quality improvement participation
• Quality planning, control, or improvement in a non-healthcare setting
• Preferred Certification in one of the following:
  • Healthcare Quality such as Certified Professional in Healthcare Quality (CPHQ) or Certified Joint Commission Professional (CJCP)Project Management Professional (PMP) Lean Six Sigma

Knowledge, Skills, and Abilities:

• Bachelor’s degree preferred.
• At least two (2) years’ experience leading clinical quality assurance and quality improvement within community
• health center setting.
• At least two (2) years’ experience in data collection and analysis.
• Background and experience in project management.
• Ability to manage project data, evaluate results, and use information to identify solutions.
• Ability to work on multiple projects.
• Working knowledge of HEDIS and UDS reporting preferred.
• Experience developing and providing presentations to health care and other professionals.
• Ability to evaluate health care related data.
• Ability to facilitate and coordinate the work as part of a team as well as independently.
• Ability to maintain confidential information.
• Excellent interpersonal skills with internal staff and member clinic staff.
• Strong reading comprehension, oral and written skills required.
• Attention to detail.
• Must be able to travel to between multiple locations as needed by the demands of the role.
• Must be able to occasionally travel to participating member health centers within LA County.
• Strong understanding of Salesforce platform design and development of SFDC Community Cloud, platform architecture and out of the box functionality and configuration.
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint, and Outlook) required.

Additional Requirements: (Licenses/Certifications)

• Valid California Driver’s License with up-to-date auto insurance