Senior Transition Manager (2-Years Fixed Term)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. 

That’s what makes us Roche.

The Senior Transition Manager is responsible for the end to end management of transitions to RSS within the area of GCX EXO and acts as a single point of contact from our side. The job holder acts as the substitute for the Transition Management Lead, supports her/him in defining the Service Transition Strategy & Framework, and is also responsible for training, developing, motivating and coaching other team members.

The Opportunity

• Initiate retrofit, perform Fit-Gap sessions, and gather the necessary data for transition.

• Oversee internal and external transitions, including UAT and Affiliate-SSC transitions.

• Ensure project plans and timelines are followed, and keep stakeholders informed.

• Track transition progress, measure impact, and provide feedback to Program Leads and BPMs.

• Identify and validate service gaps, and ensure action items resolve major issues.

• Manage change communication, handle resistance, and train team members.

• Conduct performance reviews, share best practices, act as a backup leader, and represent the team in forums.

Who you are

We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• Demonstrated analytical thinking, attention to detail, and strategic long-term planning.

• Mastery in interpersonal communication, assertiveness, and influencing skills for building partnerships.

• Proven project management skills with the ability to handle multiple priorities efficiently.

• Possess 4-5 years of SSC experience, 3 years in Compliance/Customer Experience, and strong English communication.

• Open-minded, proactive, adept at international collaboration, and proficient in Office/Google suite.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary).  We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.