Our culture at Outsell is constantly evolving where amazing people (like you) can do their best work. If you are ready to start and grow your career at a values-based company, you’ve come to the right place.
Outsell is a data and technology company whose automotive customer engagement platform listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US. This position must be located in the Chicago area.
WHAT WE NEED
The Senior Performance Manager is a driven account management professional position that is responsible for identifying and supporting the cross-sell/up-sell initiatives within their book of business and providing ongoing support of a defined group of dealer partners within a designate geographical territory. Primary responsibilities of the Senior Performance Manager are to ensure customer satisfaction, ensure customer understanding of the Outsell value proposition, drive revenue growth within their current book of business, and ensure revenue retention of their dealer clients is maintained. This position works in coordination with the Major Accounts team to support corporate and dealer strategies.
KEY RESPONSIBILITIES
- Effectively manage client portfolio of accounts to foster long-term strategic business relationships with our dealer partners.
- Create, execute and assist in the execution of proactive performance management strategies to drive book of business revenue growth and ensure customer retention.
- Identify and close cross-sell and up-sell opportunities to grow overall Outsell revenue base through consultative sales efforts.
- Analyze account performance and provide data driven recommendations to dealer partners to increase product adoption, promote program value and align program strategies with customers’ business initiatives.
- Consistently achieve 90%+ retention of client portfolio and assigned revenue growth through programmatic actions.
- Collaborate cross-functionally across internal teams to resolve partner program shortcomings and/or partner concerns.
- Continuously advance knowledge of the Outsell Platform, learning new features, deepening understanding of current features, and helping to teach same to both clients and colleagues.
- Demonstrate the values of Outsell in everyday interactions.
- Other duties as assigned.
WHO WE WANT
Education/Experience
- Bachelor’s degree; and
- 3+ years successful sales/account management; and
- Certification in Google Analytics; or
- A combination of education and work experience necessary to perform essential functions.
- Preferred: Automotive and digital marketing experience and/or knowledge of retail business
Technical/Functional Competencies and Traits
- Consultative Sales skills
- Advance proficiency in interpersonal communication skills
- Advanced proficiency in written and verbal communication skills
- Advanced proficiency in Presentation skills virtually and in person
- Conflict resolution skills
- Ability to influence and persuade
- Organizational skills
- Process orientation, and Detail-orientation
- Data analysis, and Collaboration skills
- A positive attitude and highly motivated to win as part of a team
- Proficiency with MS Word, Excel, PowerPoint and Outlook
- Proficiency with Salesforce
- Desire to work with auto dealers and their management teams daily
TRAVEL EXPECTATIONS
- Up to 75% travel by car and plane.
WHAT YOU GET
Here at Outsell, caring is one of our core values. We demonstrate that by providing top-notch benefits for our associates as you grow professionally and personally.
- Competitive pay with discretionary bonuses for above-and-beyond performance
- Hybrid and remote work arrangements
- Comprehensive benefits package, including:
- Affordable Medical, Dental and Vision Benefits
- Health Savings Account with company contributions
- 401(k) with company match
- Company-paid employee life insurance
- Company paid long-term disability
- Dependent Care Flexible Spending Account
- Tuition reimbursement for formal education, professional development, trainings, etc.
- Generous time off
- Unlimited paid time off
- 9 paid holidays
- Paid family and medical leave
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other class protected by local, state, or federal law. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. To request an accommodation for the application process, please email PeopleTeam@outsell.com.
