Offer summary
Qualifications:
5+ years IT experience, Cisco, Fortinet, Palo Alto certifications.Key responsabilities:
- Troubleshoot advanced client issues
- Provide quality customer service
This position is fully remote. Candidates located in the Philadelphia region are preferred. Must be eligible to work in the United States.
About the Role
Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our clients are small to mid-size enterprises that look to us to improve their IT performance, enhance the experience of their end-users and allow them to focus their resources on projects that are strategic to their organization’s business plan.
Senior Network Engineers are the highest echelon of support at Magna5 and are expected to maintain the highest standard for work ethic, client communication and technical knowledge. Reporting to the Senior Team Manager, the Senior Network Engineer is accountable for handling a wide variety of escalated issues with our managed services clients. In parallel, there will also be the opportunity to contribute towards larger projects and initiatives. There is no ceiling for growth.
Senior Network Engineers are expected to show initiative and be proactive towards problems and solutions. You will work closely with the other staff members under the Manager’s guidance and direction. You will be an example for other engineers in terms of knowledge, experience, and leadership. Senior Engineers are expected to lead initiatives and be an expert internally, as well as with clients. Magna5 has a dedicated Network Operations Center where tickets will be received, prioritized, and if need be, escalated to higher tiers of support.
Senior Network Engineer responsibilities include, but are not limited to, the following:
The Senior Network Engineers will work as a team to balance work and life at home, however every engineer must be flexible to work all shifts including some holidays and weekends. We do not want to “burn out” our engineers and will work as a team to maintain the work-life balance.
What You Bring to the Team
Formal education is preferred Associates/Bachelor’s degree or technical equivalent. Relevant and industry experience in Information Technology may provide as a substitute for the education requirement. Industry certifications including Cisco, Fortinet, Palo Alto, Juniper, AWS, or Azure are recommended.
Minimum of 5 years’ experience supporting, and/or implementing the following technologies relevant to network engineering:
Certification Expectations
Work Perks
Magna5 Values
What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.
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