Revenue Cycle Collections Specialist

Job Function:

Reconcile assigned accounts receivable, collecting overdue payments from Clients and Payers over 60 days outstanding. Keeping open communication, troubleshoot and resolve open balances while managing a healthy relationship with our Clients and Payers.

Responsibilities:

• Ensure all invoices are delivered to assigned accounts within 2 weeks of being invoiced with the Revenue Cycle Billing System
• Ensure all accounts with accounts receivables over 60 days are communicated to by email and a phone call at least twice a month until payment and/or payment plan has been arranged            
  1. Document all attempts storing as historical data
• Understand and perform research of all historical data with accounts assigned to you 
  1. Make any adjustments and/or credits on invoices within 48 hours of request from any given Client and/or Payer 
  2. Being confident to act when speaking to an account within Leadership guidelines to resolve past due balances and/or issues
  3. Ensure all unapplied payments/credits on accounts are posted correctly prior to closing of Month End
• Assist with processing credit card and direct debit charges as needed
• Communicate in a highly professional manner and nurture a healthy relationship with Clients and/or Payer accounts
• Generate weekly reports to Leadership on collection activity and account status such as payments, promise to pay, credits and escalations needed etc.
• Increase overall Cash collections stiving for over 95% collection percentage
• Minimizing credit rate to 2-3% maximum
• Working as a Team member, assisting others as needed