Receptionist

This is a remote position.

Role Name: After Hours Receptionist

Schedule:

• 8:30pm to 7am Monday to Saturday (6 day shift)

Client Timezone: Sydney, Australia

Client Overview

This rapidly growing security firm provides comprehensive protection services to a diverse range of clients, including clubs, commercial buildings, residential properties, and shopping centers. With a commitment to excellence, they ensure the safety and security of their clients’ assets and personnel through a team of highly trained professionals.

Job Description

Join a dynamic and fast-paced security company as an After Hours Virtual Assistant. In this critical role, you’ll be the primary point of contact for clients during evening and overnight hours, ensuring their needs are addressed promptly and professionally. You’ll handle inbound inquiries, coordinate security guard assignments, and provide exceptional customer service, playing a vital role in maintaining the company’s reputation for excellence.

Responsibilities

• Efficiently manage inbound phone calls and inquiries from clients after regular business hours
  
• Expertly assign and schedule security guards to cover client sites as needed, ensuring seamless coverage
  
• Adeptly handle administrative tasks, such as sending emails and ensuring compliance with regulations
  
• Serve as the primary point of contact for clients during evening and overnight shifts, providing exceptional customer service
  

Requirements

• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally
  
• Strong customer service orientation, with a commitment to delivering outstanding support
  
• Proven ability to multitask and work independently in a fast-paced environment
  
• Proficiency in workforce management or scheduling software, ensuring efficient coordination of security personnel