Technical Account Manager

Description

This is a unique opportunity to join an exciting early-stage startup experiencing hypergrowth in a white-hot segment of the cybersecurity space.

Cycode is a rapidly growing cybersecurity startup and creator of the world’s first complete Application Security Posture Management platform to protect against software supply chain risks.

Cycode was founded in 2019 and is backed by top venture capital firms YL Ventures and Insight Partners. We’ve received numerous awards and recognition including being named one of the top cybersecurity startups in the Cyber Defense Magazine Top 100 (2020), Accel 2021 Euroscape Top 100, Analytics Insight “Top Cybersecurity Companies to Watch in 2021”, winner of the 2021 Cyber Defender Award and a finalist for the 2021 CISO Choice in Application Security. In 2023, we won Cyber Defense Magazine's Top Infosec Innovator.

About Cycode’s Technical Account Managers (TAMs):

We are Cycode’s product experts and part of the Customer Experience department. We guide our customers on their way to successfully achieving visibility, defining prioritization, and remediating security issues using the Cycode Complete ASPM platform.

The TAM works side-by-side with the Customer Success Manager to provide hands-on technical service and guidance to our strategic customers. 

Our TAMs are highly respected as Cycode’s experts and trusted advisors to their Customer technical counterparts on how to implement and roll out Application Security operations, which translate to faster time to value and new business value.

You'll spend your time:

• Advise on security technical questions and Cycode’s product adoption for customers
• Work closely with the Customer Success Manager to prepare and participate in our customers Quarterly Business Reviews (QBR)
• Develop and evolve customer facing, best practices for our product adoption plan and the customer success plan
• Lead train-the-trainers workshops to enable customer’s enablement teams on Cycode adoption plan
• Collaborate with Cycode Research, Product, and R&D to identify future product improvements or outside-the-box solutions to Customer’s pains
• Review customer’s implementation on a regular basis and provide recommendations that will maximize their value from the product
• You will work closely with the Customer’s Application Security (AppSec) teams, DevOps, DevSecOps, Product Security, and Developers at various levels of seniority and engagements

#LI-Remote

Requirements

• Have spent 5+ years or more in as a TAM, solutions engineering, Enablement manager, or similar position in the security AppSec space
• Implemented AppSec tools for Fortune 100 companies from zero to hero, including building and adjusting implementation plans
• Proficient in Docker and Kubernetes, capable of navigating environments
• Familiarity with Terraform and automated deployments in Kubernetes
• Familiarity with DevOps methodologies and tools, including SCMs, CI/CD pipelines, and infrastructure as code
• Familiar and comfortable working with various cloud providers (AWS, GCP, Azure)
• Experience using and scripting with REST APIs for automation and data extraction
• Strong analytical and troubleshooting skills, with a methodical approach to identifying and resolving issues
• Quick to grasp new concepts and technologies, with a proactive approach to self-education
• Ability to manage multiple projects and tasks simultaneously
• Ability to work effectively with cross-functional teams, including sales, engineering, and support