Mobile Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Join our Police, Emergency Services and Health portfolios as a Mobile Case Manager. This role is located in the Southern Sydney Metro area, operating out of our Sydney office.

Face-to-face engagements with our customers across Sydney will be the key part of your day. Build on your solid case management experience. You will be able to manage your own day while providing timely and personalised face-to-face claims management and on-the-spot treatment approvals in alignment with legislation. Through outstanding customer experience and case management you will be helping injured workers return to work and supporting their employers.

This will be a 12-month secondment position based in our Sydney Office. This role will have flexibility to work from home and include a car allowance, enhanced laptop and mobile phone.

YOUR RESPONSIBILITIES

• Deliver personalised face-to-face assistance to workers and employers over a defined period of time as agreed with the Case Manager
• Provide workers compensation advice to stakeholders including workers, employers and providers
• Conduct community visits inclusive of but not limited to work sites or medical clinics
• Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
• Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required

ABOUT YOU

• Proven case management experience and ability to return people to the workforce.
• Knowledge of the NSW workers compensation legislation and regulations
• Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work.
• Excellent attention to detail, organisational skills, written and verbal proficiency.
• Understanding of medical terminology and injury recovery timeframes.
• Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Driver’s License.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.