Manager, Commercial Knowledge Management

Position Summary: As Commercial Knowledge Manager, you will be responsible for developing and maintaining a comprehensive knowledge management process and system tailored to the needs of FORTNA’s commercial organization.  You will play a pivotal role in collaborating with multiple groups within FORTNA to ensure that our commercial teams have access to accurate, up-to-date, and relevant information to support decision-making, improve value selling, enhance productivity, and drive business growth.  This role is focused on enabling the success of the commercial teams and reports to the Senior Director, Commercial Learning and Development. 

PRIMARY RESPONSIBILITIES INCLUDE:

• Knowledge Management Strategy:  Own the strategy, execution and organization of all commercial knowledge sharing across all FORTNA business units.  Align to commercial objectives and client needs.
• Information Architecture and Technology Integration:  Own and manage the SharePoint Commercial Learning site in terms of design, navigation, categorization, and content maintenance.  Locate and organize all “best in class” current content.  Research and evaluate future technology options and implement the roadmap for an enhanced knowledge management platform in the future. 
• Video Learning Library:  Build and curate library of best practices, talk-tracks, objection-handling, and selling techniques.  Build and implement strategy to sustain video role playing as common commercial practice across FORTNA. 
• Commercial Enablement:  Collaborate and work with marketing and other organizations to curate, create, and organize repository of commercial knowledge resources including client stories, sales strategies, solution information, industry perspectives, process steps, “who to call” documents, grabbers, etc.  Align content to central commercial messaging concepts taught at FORTNA.  Assess needs across the commercial teams and prioritize the biggest gaps that exist in terms of knowledge artifacts.
• Promotion and Reinforcement of “Creating Value” Messaging Concepts:  Learn and promote these concepts, and coach all content owners on enhanced messaging techniques (stories, grabbers, power positions, is-does-means, etc.)
• Knowledge Capture and Sharing:  Implement processes for systematically capturing tacit knowledge from subject matter experts and converting it into explicit knowledge that can be shared across the organization.  Promote culture of sharing and collaboration by facilitating training and knowledge-sharing forums. 
• Continuous Improvement:  Monitor the effectiveness of our knowledge management system through metrics and feedback mechanisms, and continuously seek opportunities to improve and optimize processes. 
• Compliance and Security:  Ensure compliance with data privacy regulations, internal security policies and all FORTNA branding guidelines. 
• Stakeholder Engagement:  Collaborate closely with cross-functional teams including sales, marketing, commercial operations, solutions to understand their knowledge needs and ensure alignment with business priorities. 

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in business, management, information science, or a related field.  Master’s degree preferred.
• Proven experience (7 years) in knowledge management, marketing, commercial enablement, consulting, or related field, with a deep understanding of commercial operations, customer engagement and value selling.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into effective knowledge management solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels of the organization. 
• Proficiency in knowledge management tools and techniques, including content management systems, collaboration platforms, and data analytical tools.
• Demonstrated leadership abilities, with track record of driving change and fostering a culture of knowledge sharing and continuous improvement. 
• Proven experience working in a commercial environment with expertise in customer-focused messaging.
• Strong interpersonal, organizational, time management and problem-solving skills.
• Ability to demonstrate professionalism, and adherence to FORTNA principles.
• Proven success working in a fast-paced, high-growth environment.
• Ability to travel as required. 
• Ability to perform essential functions of the job. 

The base salary range for this role is $97,800 to $146,700.  This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance. 

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.