About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
We are seeking a Director of Design to lead our design team, crafting exceptional and impactful solutions that resonate across our product design and brand identity. In this pivotal role, you will not only strategize the visual direction of our products but also ensure that our design principles seamlessly integrate into our products, services, and overall branding efforts. As the Director of Design, your responsibilities extend to managing a team of skilled designers, UX researchers, and writers. You'll collaborate with cross-functional stakeholders to foster a culture of design excellence within the organization, while focusing on delivering high-quality, user-centered design solutions tailored to meet the specific needs of our business clients. This role demands a blend of creative vision and strategic leadership, vital for shaping the design landscape of our company.
What you’ll do here:
- Lead and mentor a diverse team of designers, UX researchers, and writers, focusing on creating intuitive, efficient, and engaging user interfaces for SaaS products.
- Develop and implement a comprehensive design strategy that is in harmony with the company's business goals and objectives.
- Work closely with different teams within the organization, including Product Management, Engineering, and Product Marketing, to translate design visions into functional and marketable products.
- Establish and develop best practices in design research and UX writing.
- Champion user-centric design, advocating for the needs and preferences of the target audience. Actively listen to client feedback, leadership insights, and input from the Product team to synthesize into simple and intuitive solutions for complex business problems.
- Monitor and evaluate design performance metrics, providing actionable insights and recommendations for continuous improvement. Ensure that design initiatives effectively meet user needs and enhance the overall product experience.
- Ensure that all design initiatives are not only user-focused but also align seamlessly with broader business goals, facilitating a holistic approach to product development and brand representation.
Requirements:
- 8+ years of experience indesign roles, with a proven track record in UX/UI design, particularly in the B2B SaaS sector
- A Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), User Experience (UX) Design, Graphic Design, or a related field
- 4+ years of leadership experience with the proven ability to inspire and motivate a team of designers, UX researchers, writers, and work collaboratively across different departments.
- Portfolio demonstrating expertise in creating user-centered design solutions for SaaS B2B products, along with a proven track record in leading design projects from conception to implementation.
- Expertise in design tools (Adobe Creative Suite, Sketch, Figma, etc.), a basic understanding of web technologies (HTML, CSS), and familiarity with Agile and Scrum methodologies.
- Ability to strategically align design with business goals and user needs, underpinned by a commitment to user-centered design principles.
- Excellent communication and presentation skills coupled with the ability to collaborate effectively with cross-functional teams and stakeholders across multiple regions and timezones.
Benefits
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- Pension Plan
- Central Amsterdam Location
- Discount CZ insurance
- Working in a multicultural environment - 45 different nationalities
- Commuting allowance for public transport & subsidized lunch
- Wellness benefits (Headspace subscription & wellness webinars)
- Hybrid friendly
- Work-from-home assistance
- Educational Opportunities
- Social hours & events and team-building
- 26 vacation days per year
FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
