Data Coordinator

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Description

The Data Coordinator supports the Transition team by taking direction from the Transition Manager for complex implementation engagements. The Data Coordinator's responsibilities include collection, interpretation and recording of data in accordance with company’s guidelines and standards.The Data Coordinator will perform data cleansing and validation, storage of varios project documentation, review project documents and make necessary revisions. Sort and organize the data , transmit data report when required. Assist in data entry and maintan databases, prepare and submit data required for audits. The Data Coordinatior will analyze data for quality improvement purposes, prepare data for reporting, meeting and presentationas and also to ensure data management procedures comply with standard company policies. Provide data management updates in all internal and external meetings as required. The Data Coordinator operates from the Engagement phase through due diligence and transition phases until the final solution is delivered and hand over to the Executive Service Manager who will own the engagement through the conclusion of the contract. 

Major Responsibilities

• Taking direction from and assisting the Transition Manager

• Receive/review the entitlement data from Transition Manager or Customer Project Manager

• Data cleaning – preparing for loading by removing or modifying data that is incorrect , incomplete, duplicated or improperly formatted

• Request Master customer number from NCR Sales Support

• Check and validate data for completeness

• Create or request FUA for each Customer location

• Check and validate Quote and Purchase order are provided

• Complete BOC template, engage Service assumption and submit for loading into the BOC system

• Request and ensure data is loaded into CSM tool for projects where a Customer Engeenier dispatch is required

• Request Company to be created in Service Now system

• Populate initial data into Service Now template and request loading

• Receive and validate MDS file for completeness , populate relevant information in the Service Now template and request loading

• Review and confirm all data is loaded

• Prepare data and request loading for corrections, changes and additions into BOC,Service Now – USM and CSM

• QuickBase maintenance

• SharePoint maintenance

• Attend customer and project meetings as required

• Coordinate activities with SME’s to get the data into the proper system in the proper manner

• Request Customer Portal access setup

• Request automatic email notifications setup

• Manage Portal access and automatic email notifications issues – Create Incident tickets for responsible Support Team

• Request Orchestator access setup

• Manage Orchestator access issues – Engage responsible Support Team

Qualification / Experience 

• Excellent English written and verbal communication skills

• Strong organizational and time management skills

• Advanced Excel/data management knowledge

• Active listening skills – Ability to ask probing questions, understand concerns and overcome objectives

• Ability to work in a fast-paced environment – Should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines

• Ability to clearly communicate ,expressing requierments and expectations to a wide range of individuals

• Desire to challenge current processes for improvement

• Keen attention to detail

• Collaborative team player – Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy

• High School degree

Candidate Profile

• Highly motivated self-starter with optional bachelor’s degree

• Ability to work with global teams and cultures

• Customer focused

• Excellent critical thinking, problem solving and organizational skills

• Excellent communication and presentation skills

• Ability to work as part of a team or independently

• Self-motivated, creative, flexible

• Willing to work non-standard business hours as required by customers

EEO Statement

NCR Atleos is an equal-opportunity employer.  It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.