Accounts Receivable Specialist (PH Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

As an Accounts Receivable Specialist, you will play a crucial role in the financial operations of our organisation. You will be responsible for inbound AR support enquiries,  managing a ticket queue to provide timely resolution of invoice queries. The  ideal candidate will possess strong attention to detail, sound communication skills, and a solid understanding of customer excellence principles. You will collaborate with various departments to facilitate a positive outcome for our customers.

Responsibilities: 

• Manage an international queue of customer support enquiries, providing accountability to resolve issues through to resolution

• Work towards agreed SLA’s and elevate non-resolution of tickets where appropriate

• Proactively keep customers and internal customers apprised as to progress

• Document customer interactions in the ticket platform (Jira)

• Display problem solving skills to remedy more complex queries and provide root cause recommendations

• Seek to provide value add experiences to both internal and external customers

• Execute and deliver work in line with existing policies and procedures

• Build company product and invoice to cash competencies to deliver first time resolutions and become an SME

• Adapt to changing situations and competing priorities to deliver results

• Support other relevant AR activities where needed, e.g. maintain customer vendor portals and obtain tax residency certificates

Essentials:

• 2 Years of customer support experience (multi-national or global exposure)

• Knowledgeable about AR processes (billing, collections and cash application)

• Ability to multitask, prioritise, and time manage  

• Attention to detail. 

• Ability to work independently. 

• Good interpersonal skills / friendly and approachable  

• Flexible/adept at change management

• Self starter 

• Highly self motivated/committed 

• Fast paced - thrives in a fast-moving environment 

• Growth mindset 

• Customer focused

• Good communicator (verbal and written) in English 

• Personable

• Can work UK Shift (3PM - 12AM PhST)

Desirable:

• Jira or equivalent issue tracking experience

• Salesforce  

• Google Workspace

• Global/multi-national exposure with multiple currencies and taxation.

• Used to multicultural working environment and understanding of local differences

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.