About Qode
We revolutionize talent acquisition by leveraging data and automation. Our platform uses
LLMs to transform unstructured data into actionable insights, creating “Private Talent
Pools” for recruiters.
By automating recruiting workflows, we reduce costs to zero and significantly decrease
time to hire. Our agents match profiles, find contacts, send messages, schedule
interviews, and transcribe them for searchable data. We ensure high-quality hiring by
automating technical assessments and providing recruiters with detailed feedback.
Additionally, we offer Exclusive Recruitment services, Fractional Head of People support,
and HR Due Diligence to mitigate risks in HR frameworks.
How do you see the future of recruiting with these technologies?
About the job
Job Overview
We are seeking an experienced and highly motivated Account Manager to join our Account Management team. You will be responsible for being our key strategic Account Manager to acquire new clients accounts and retain existing accounts in your local country and other designated regions into our high valued long-term partners. And most importantly, you will contribute to the growth of the business through effective delivery.
You will be part of a growing team and you will bring a strong delivery mindset and extensive stakeholder management experience. So if you are a self-motivated individual with a passion for HR/recruitment and growth, we would love to hear from you.
Responsibilities
- Responsible for 360 Account Management of the client's full-life cycle
- Prospect new B2B leads from various online channels and existing databases using various media materials and communication methods
- Connect with both domestic and global tech product/service/outsourcing companies to introduce Qode and establish long-term partnerships
- Be responsible for all direct sales efforts from lead generation to close and aftersales with job placements
- Achieve quota targets in the form of contract numbers and job placement revenue by onboarding new clients, closing clients’ jobs, supporting existing clients, reactivating churned clients, etc.
- Drive the services adoption to help clients find suitable services for their hiring needs and through that achieve their hiring targets
- Support queries, issues, and any information requested by prospects and existing clients
- Develop an intimate understanding of clients’ hiring needs and manage regularly for application status and hiring pipeline
- Develop champions network from existing clients by acting as a liaison, handling customer concerns/issues with confidence and putting them at ease
- Ensure Customer Retention by managing hiring pipeline and job placements
- Initiate plans for soft-selling, upselling, cross-selling activities for both prospects and existing clients
- Focus on operational excellence by working on the jobs independently and closely with the Recruitment Team to ensure the delivery of sufficient applications on timely SLA
- Communicate effectively with internal stakeholders and ensure the seamless information on client’s hiring successes, risks and issues
- Manage and maintain up-to-date Customer Relationship Management (CRM) database
- Produce precise reports when requested
- Identify and drive continuous improvement initiatives by evaluating the processes and procedures and proposing solutions that will better achieve the revenue growth of the organization
Requirements
- A bachelor’s degree in Human Resources/Marketing/Digital Communications/Business/IT or any relevant field
- Interested or experienced in full-cycled Account Management/Business Development/ Digital Sales/ Marketing/ Strategic Customer/ Stakeholder Management
- Excellent verbal and written communication skills in English (must have)
- Experienced working in HR/HR Tech/Recruitment/Headhunting company is a plus
- Great presentation skills, exception handling and escalation management
- Experience in prospecting and outreach on LinkedIn and any other social media
- Experience in cold calls, cold emails is a plus
- Experience in CRM tools is a plus
- Strong interpersonal skills and can-do attitude
- Data-driven in decision making and self-motivation
- Ability to work efficiently under pressure and commit to targets
Benefits
Please send your CV along with a brief introduction video of 1-2 minutes in English.
- Content: introduce yourself, highlight your strengths and motivation, and explain why we should hire you specifically for this role
- Format to send: send the video in form of an MP4 file in attachment, OR a shared video on Drive, OR a link to your Youtube video
- Email name: Your Name - Application to AM Specialist at Qode - Indonesia
- Email to: lucy@qode.world
