Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.
GTM Systems @ Ironclad:
The GTM (Go-to-Market) Systems team enables Marketing, Sales and Customer Success to succeed today and to scale for tomorrow. Our team is part of the greater GTM Operations team with close teammates in Marketing Operations, Sales Operations, Customer Success Operations, and Renewal Operations.
Partner with Customer Success and Customer Success Operations team stakeholders to enable Customer Success to succeed today and to scale for tomorrow.
Provide technical systems management for Customer Success systems such as Catalyst, Zendesk, Impartner, and Mavenlink (including configuration, troubleshooting, integration, and data integrity).
Engage with Customer Success to understand all elements of their business and find areas to improve process and performance by proactively analyzing data and delivering actionable insights.
Ensure systems are well-integrated with Salesforce and other components of the GTM tech stack.
Identify and execute on projects to improve scalability.
What we're looking for:
Interest in growing a career in GTM systems, GTM operations, or revenue operations.
Ability to form good relationships with Customer Success and to be a credible partner.
Experience managing Customer Success systems such as CSP (Gainsight, Catalyst, etc.), PSA (Mavenlink, FinancialForce/Certinia, etc.), and PRM (Impartner, Allbound, etc.).
Salesforce admin experience (certification is welcome but not required). Bonus points if familiar with CPQ and working with Sales.
Aptitude for understanding how systems sync data (experience with data architecture/strategy is welcome but not required).
Understanding of the Customer Success function including what each role does, their typical challenges, and how they connect to their internal partners.
Ability to work with less technical stakeholders to prioritize, clarify requirements, validate problems/opportunities, and align on solutions.
Benefits:
Health, dental, and vision insurance
401k
Wellness reimbursement
Take what you need vacation policy
Generous parental leave for both primary and secondary caregivers
Base Salary Range: $125,000 - $145,000
The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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