Offer summary
Qualifications:
Fluent in English (C1-C2 levels), 1+ year experience in similar role or 2+ years in customer support, Proficiency in professional business tools and customer support platforms, Knowledge in KPIs, SLAs, data analysis, statistics, Great interpersonal & communication skills, team player, time management proficiency.
Key responsabilities:
- Integrate new clients and manage a diverse client portfolio
- Maintain communication with support teams and clients
- Build and establish effective support processes based on standards
- Assist clients in improving support experience, strategic planning, and product development
- Ensure security, mediate/resolve issues, monitor service quality, disciplinary actions, documentations, candidate hiring and training