Offer summary
Qualifications:
3+ years in IT, Network cabling experience,, Knowledge of CRM systems.Key responsabilities:
- Maintain computer hardware and software,
- Provide technical support to staff,
- Troubleshoot system and network issues
Match score not available
Priority access
Match score not available
Contact Center Engineer (India)
74% Flex
Job description
Your missions
This is a remote position.
DUTIES AND RESPONSIBILITIES:
- Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
- Installs and configures computer hardware operating systems and applications
- Monitors and maintains computer systems and networks
- Talks to the staff through a series of actions to help set up systems or resolve issues
- Troubleshoots system and network problems, diagnosing and solving hardware or software faults
- Provides support, including procedural documentation and relevant reports
- Sets up new users' accounts and profiles and deal with password issues
- Tests and evaluates new technology
Requirements
SKILLS AND QUALIFICATIONS:
- At least 3 years of working experience in IT.
- Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
- Knowledge of Network cabling and cable management
- Experience configuring router and firewall appliance
- IP Management skills
- Basic English communication skills
- Knows email reporting ticketing
- CRM knowledge (salesforce, Zoho)
- Active Directory knowledge (all platform is a plus)
TECHNICAL & PHYSICAL REQUIREMENTS:
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
Using internet speedtest:
VoIP Speed Test | 8x8 // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
4. Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Power and Internet Backup is a MUST.
Salary:
$4.00 USD / hr.
Required profile
Experience
Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory. Soft Skills
- Networking
- Excellent Communication
- Problem Solving
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