Who we are:
System Automation (SA) is a software vendor based in Columbia, Maryland, with a focus on providing systems that support government regulatory management operations.
Founded in the District of Columbia in 1968 and originally contracted to develop and support the US Army recruiting system (contract held for 42 years), SA has since become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country. Our licensure experience began in 1994 providing the Maryland Board of Nursing a licensing solution and has since evolved to support many regulatory needs, including licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, robust reporting, online self-service for applicants and license seekers, and paperless regulatory operations.
For nearly three decades, SA has built a solid track record of demonstrable success delivering SaaS licensure and compliance solutions to government regulatory agencies. SA is currently supporting state government agencies, licensing boards, and other regulatory operations in 22 states for nearly 800 different professions, occupations, and industries.
With SA’s current launch of Evoke, the only cloud-native, low-code application platform purposely designed for regulatory management infusing SA’s decades of professional licensing expertise, it’s an exciting time for growth!
We will consider qualified candidates to work fully remote (must reside in the U.S. only).
About the Role:
You will work with clients and SA employees to plan, manage, execute, and close software implementation projects. You will identify sales opportunities based on matching client needs to current offerings and routing opportunities to account managers.
What you will be doing:
- Prepares project budgets for review and approval by management
- Responsible for meeting all contractual deliverables and milestones according to the approved project plan
- Responsible for project accountability
- Assembles and manages project teams and assigns individual responsibilities
- Serves as the liaison to the development and sales teams
- Supervises implementation specialists
- Validates business requirements with clients then measures and documents success in achieving the goals
- Identifies upsell opportunities and routes opportunities to account managers/salespeople
- Determines and acquires resources needed to ensure that deliverable deadlines and payment milestones are met within the approved project budget
- Evaluates and mitigates project risks
- Develops and manages project plan and budget
- Monitors and reports project progress against objectives, internally, and with clients; escalates issues, risks to SA management when necessary
- Understands and documents product issues
- Oversees contractual software enhancements or defects
- Coordinates, oversees, and provides product rollout and onsite support
- Manages and maintains client relationships, serving as point of contact for all client issues and responding to client requests
- Maintains consistent, ongoing contact with clients regarding project status, and conducts weekly project status meetings with agency project managers
- At close of project, conducts project performance review, transfers project to the Customer Service team, and archives project in SharePoint
- Must also be able to fill in for an implementation specialist when necessary, and perform the associated tasks
Knowledge, Skills, and Abilities
- Basic knowledge and understanding of computer / database concepts
- Proficient in the fundamentals of project management
- Knowledge of MS Project
- Familiarity with SQL, web-based applications, and client-server applications
- Excellent verbal and written communication skills
- Ability to problem-solve tenaciously
- Ability to communicate effectively during difficult customer issues
- Ability to troubleshoot effectively
- Ability to work well with others
- Excellent customer service skills
- Ability to work on multiple projects concurrently
- Ability to manage multiple priorities
- Ability to collaborate with others to cooperatively develop consensus-based solutions
- Enjoys having a variety of assignments and projects
- Ability to work well with teams as well as independently
- Ability to work with little direct supervision
- Up to 15% travel as conditions permit
Qualifications
- BS / BA Degree
- 5+ years of PM experience in a technical role
- CAPM, or pursuant of PMP (desired)
What do you receive by joining our team?
- Competitive Wages and Career Advancement
- Health and Welfare options to include (medical, dental and vision) health savings account with company contributions, medical flexible spending, and dependent care.
- 401(k) with company match
- Continuing education program
- Uncapped flexible time off and sick leave
- Monthly virtual team activities
- Stipend to outfit your home office
At System Automation, we are focused on making peoples’ lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Evoke Platform.
As an equal opportunity employer, we strive to recruit, develop, and retain the most talented people from a diverse candidate pool, and we encourage people from all backgrounds to apply for this opportunity.
