Manager, Field Communications

Job Description Summary

The Manager, Field Communication will be responsible for managing our internal communication approaches between headquarters and our field associates. Strong communication and copywriting skills as well as experience in corporate communications and project management are important qualities for this role. Enthusiasm and positive attitude will also contribute to the successful engagement and exchange of information between our internal stakeholders. Experience in graphic/web design and change management preferred.

Primarily responsibilities are as outlined below, but ideal candidates demonstrate the ability to be agile, flex and adapt to meet the needs and responsibilities of an ever-evolving environment
• Support field communications and initiatives including, compliance, sales meetings, fleet, samples, literature, CRM, etc.
• Develop, maintain, and enhance capabilities of SharePoint or other such platforms.
• Lead creation of materials to educate field associates on core field operations processes.
• Proactively develop and distribute critical information to field associates in the form of weekly updates and tactical memos or similar approaches.
• Support implementation, logistics and compliance of other field/customer interaction and interfaces. Liaise with Ethics & Compliance, Communications, P&O, Curriculum Development, Training, etc.
• Support field operations and sales leaders in communications material development
• Identify and embed industry trends and best practices to optimize field communications channels and ensure the most important messages breakthrough and resonate.
• Monitor and assess the impact of field communications and make recommendations based on results for future areas of focus.
• Ensures alignment to, compliance with, and ownership of all NPC policies, including the Code of Conduct and all applicable laws and regulations.

 

Job Description

Education:

Bachelor’s degree required, MBA Preferred

Languages:

Fluent English, excellent communication skills

Travel:

10-20% Travel Required; Remote role considered

Experience/Professional requirement:

Minimum Requirements:

• 3-5 years in pharmaceutical, biotech, healthcare, and/or consulting industry, or equivalent experience
• Strong ability to simplify complex concepts & strategies and “tell a story”... orally, written and verbally.
• Expertise with PowerPoint and able to create impactful content for executive audiences, cross-functional colleagues, and field personnel.
• Strong analytical skills
• Strong influencing skills, and the ability to exercise tact and diplomacy in stressful situations.
• Ability to manage multiple priorities and a consistent workload with accelerated timelines.

Preferred:

• Agency communications experience or equivalent a plus
• Curious, with excellent listening skills, able to challenge current thinking.
• Track record of exceptional performance and execution that drives results.
• Ability to lead, manage and motivate teams, with or without authority.
• Experience working collaboratively across the matrix.
• Experience influencing in all directions from an internal perspective.

 

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

 

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

 

Salary Range

$130,400.00 - $195,600.00

 

Skills Desired

Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service, Customer-Support, E-Learning, Field Service Management, Front-End Development, Order Management, Professionalism, Project Management, Sales