Vice President, Corporate and Strategic Finance

Job Description

Zendesk is seeking a dynamic and experienced Vice President of Corporate and Key Metrics Finance to lead our finance teams in driving strategic insights and financial performance across the organization. Reporting directly to the Senior Vice President of Finance & Strategy, this role will lead a team of ~30 finance professionals across the globe. The ideal candidate will have a strong background in corporate finance, business partnering, and strategic analysis, with a proven track record of success in a fast-paced, high-growth environment.

Responsibilities:

• Lead and manage the Corporate Finance team responsible for financial planning and analysis, budgeting, forecasting, and reporting for the overall company.

• Oversee the R&D and G&A Business Partnering Finance team, providing strategic financial guidance and support to these key functional areas.

• Direct the Strategic Finance team focused on managing key metrics and performance indicators for the business, including financial modeling, scenario analysis, and investment evaluation.

• Partner closely with executive leadership, including the CFO, CEO, and other senior stakeholders, to drive financial strategy and decision-making.

• Lead near-term and long-range planning for Zendesk, including interlock with product development and go-to-market approach with company financials.

• Provide leadership and mentorship to finance team members, fostering a culture of collaboration, excellence, and continuous improvement.

• Drive process improvements and efficiencies within the finance function to enhance accuracy, scalability, and effectiveness.

• Scale critical workstreams across global team, including shared services, for the broader financial planning organization.
   

Requirements:

• Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or advanced degree preferred.

• 15+ years of progressive experience in finance roles, with at least 5 years in leadership positions overseeing corporate finance functions.

• Strong analytical and strategic thinking skills, with the ability to translate complex financial data into actionable insights and recommendations.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Proven leadership abilities, with a track record of building and developing high-performing teams.

• Experience in the technology industry and familiarity with SaaS business models preferred.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.