Constellation HomeBuilder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. Our comprehensive suite of homebuilding software solutions ranges from production and accounting, new home sales and marketing, home warranty and service and homebuilder website solutions. It is North America's fastest growing and most successful provider of fully integrated information management solutions for homebuilders. Our team is composed of experienced and motivated self-starters who enjoy the thrill of working in a fast-paced environment.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.csisoftware.com). The CSI group of companies is a leading developer of technology solutions for vertical markets globally. We are a publicly traded company on the Toronto Stock Exchange (TSX symbol is CSU). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.
This position is to select an Implementation Coordinator who will be a HomeBuilder ERP Subject Matter Expert who will be responsible for conducting Training on all aspects of the ERP modules for the NEWSTAR, FAST, or related systems. The Implementation Manager is expected to deliver Training on Master Files, Production and Accounting and process Training to the client’s Team Leaders and end users, within the Estimated hours agreed by the Customer. Additional tasks include Business Process Reviews, Vendor Seminars, Product Demo’s and User Conference presentations. These tasks must be managed in a professional manner to ensure the achievement of customer satisfaction and departmental revenue targets.
Coordinate with the Director of Professional Services on tasks and projects in support of the Professional Services team
Manage Professional Services backlog and provide project status/progress reporting
Support Professional Services team for successful implementations and training
Strong ability to manage tasks, with excellent organizational and communication skills
Develop a close working relationship with other departments to ensure consistency and visibility into other work streams
Provide feedback to the Director of Professional Services to improve overall Professional Services processes. Additionally, keep the Director of Professional Services updated on any critical issues
Develop and document procedures resulting in repeatable processes which improve the success of the overall implementation or other processes
Contact existing clients and encourage them to schedule additional Training to ensure that all Departments for all Customers are maximizing utilization of the ERP and related systems
Participate and present break-out Training sessions at the Annual Customer Conference
Bachelor’s Degree and / or Business Degree preferred
Strong problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively
Excellent oral and written communication skills
Ability to work in a Team environment
Must be able to work remotely in a professional environment
Ability to work on multiple tasks within a defined timeline
2-5 years of experience in a Professional Services or Support desk role
Previous experience in the homebuilder industry preferred
Excellent organizational, time management and customer service skills
Must be willing to travel
Experience on the NEWSTAR or FAST system is a plus
“An Equal Opportunity Employer”
Newstar
FLSA Designation (US Only):
Exempt
The estimated base salary range for this role in the United States is $68,000.00 - $102,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.
Other Compensation (US Only):
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.
NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.
#LI-DY1
#Newstar
