W2 Temp to potential to hire. Ideal location is El Paso TX or Deerfield IL. Outside of these areas, remote may be considered.
COMPANY DESCRIPTION
At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!
POSITION SUMMARY
The Customer Care Specialist of AirLife will provide excellent customer service and sales support. Coordinate product sales related activities. Perform a variety of departmental functions related to sales and customer service.
POSITION QUALIFICATIONS
The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training.
Knowledge: Acquired through education, certifications, training, experience.
Knowledge of sales techniques and terminology required. Intermediate to Advanced MS OFFICE experience.
Skills and Abilities
Two to four years of experience in a customer service position is required.
Ability to work in a fast-paced environment.
Ability to manage multiple projects/issues simultaneously.
Level of Experience
Minimum 2 years experience in a customer service position.
Level of Education
Minimum requirement is some college experience. Associates degree preferred.
Travel
Amount of travel availability required for position.
Less than 10%.
There may be an occasional requirement for overnight travel for tradeshows, training, or customer visits.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The core tasks, duties, and responsibilities that must be performed on the job.
Order Entry: Domestic, International, GWR
Rebates: Entry Misc., Rebate reports to Reps
Tracings
New Commissions: Sales tracking by rep, manual spreadsheets
Weekly Sales; excel spreadsheets, daily & weekly
Organization: Export documentation, international order entry, filing
Customer Service: Phone inquiries, email responses, RGA, CAPA
Sales Support: Literature, samples, etc.
Product Knowledge
Other duties as required.
OTHER RESPONSIBILITIES
Focus on achieving our Company mission
Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
Contribute to building and maintaining a positive team environment.
Assure all policies and guidelines are implemented and followed
QUALITY POLICY
At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.
DEIA STATEMENT
At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.
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