CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.
The Opportunity:
We are looking for a APD Appraiser. As an Appraiser, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.
Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.
Salary Range: $61,000 - $70,000
How You Will Make an Impact:
Delivers an industry-leading claim experience for all policyholders and claimants
Writes, reviews and/or issues payment for vehicle repairs or vehicle replacement
Creates accurate vehicle repair estimates based upon owner-provided vehicle damage photos and other supporting documentation
Reviews supplemental requests for additional repairs or parts usage
Prepare total loss evaluations for policyholders and claimants
Consistently makes prompt and courteous contact with every claim customer
Maintains and updates a diary/schedule for each claim in the appraiser’s pending
Responds to claim correspondence in a timely fashion with very high quality
Coordinates the repair of damaged vehicles, and proactively manages rentals
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Interacts and communicates effectively with customers, peers, vendors and managers
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
What You Will Need to Succeed:
1+ years of successful experience handling insurance claims writing estimates, approving supplements, coordinating rental extensions, and running vehicle valuations
Strong experience using CCC software in writing estimates, selecting parts, handling supplements and evaluating total losses is preferred
Ability to obtain and maintain insurance licenses in multiple states
Strong technical understanding of repair process and alternative parts options
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Ability to approach problems with an open mind
Reliable internet connection, in order to participate in video conferences and other tasks as needed
Proficient with Windows and Google Suite environment
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!
At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.
We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.
Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:
Autonomy—for assertive self-starters, the opportunities to contribute are limitless.
Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.
Collaboration—we encourage rich discussion and civil debate at every turn.
People—we are inspired by the collection of crazy-smart people around us.
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