Technical Lead, Salesforce Support

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

We are seeking a hands-on Senior Technical lead to manage day to day Salesforce platform support Operations(Service delivery). The ideal candidate would need advanced knowledge of the Salesforce platform and various modules (Sales. Service, Revenue cloud modules ), with deeper knowledge in both development and support experience. The candidate should have a strong background in software development and Salesforce and should be comfortable in a remote working environment supporting hybrid on-shore/off-shore support teams.

Key Responsibilities include but not limited to:

• Responsible for overseeing the Salesforce Platform operations and Service delivery management.
• Monitor incidents logged for the platform through ServiceNow and manage operations meeting SLAs.
• Develops and maintains productive relationships with business stakeholders and partners across the SF User groups in the enterprise. Communicate with Business Users and Stakeholders at all levels of management in case of issues/escalations.
• Works closely with the IT Operations Leadership team and identifies improvements to systems and processes.
• Collaborate with Scrum Teams and Product owners to onboard new features to Service Delivery
• Discuss with developers, Solution Architects and provide technical advice to Product Owners, Product Managers and stakeholders
• Collaborate with support teams on estimating level-of-effort, timing, and feasibility for minor enhancements and new features and users stories based on business requirements, and to optimize system and program functionality