Renewal Manager NA

“A key success criterion for a successful SaaS Software company is customer satisfaction which results in SaaS renewals year over year. The new Renewal Team at Stibo Systems will play a vital part to Stibo Systems future success” says Aristophanes Vakianis, SVP Global Revenue Strategy & Operations.

This is the role and main tasks

The key objectives for a Renewal Manager revolve around ensuring customer satisfaction, maximizing revenue through contract renewals, and minimizing churn. A Renewal Manager contributes to the overall success of Stibo Systems by maintaining and growing the customer base while ensuring a positive customer experience throughout the renewal process.
 

More specifically, you will:

• Contract Management: Review and understand existing software contracts.
• Renewal Planning: Ensure we have a Renewal Opportunity and a renewal quote.
• Monitoring: Keep track of renewal dates and terms.
• Forecasting: Identify potential risks and opportunities in the renewal pipeline.
• Pricing: Collaborate with AM, Sales Leaders, Finance, Legal to determine renewal pricing.
• Negotiations: Negotiate renewal terms and conditions with customers.
• Collaborate with Account Managers to present relevant new products and solution for up-sell and cross-sell.
• Prepare & send renewal proposals and contracts to customers (in alignment with AM)
• Continuously improve and optimize the renewal process with the team.
• Generate reports for management to assess renewal success and areas for improvement.
• Develop and implement strategies to improve customer retention.

This is your Team

“You are working with a highly productive global team. We move quickly but adhere to the standards required by the company.  We also work to keep great relationships amongst ourselves and our stakeholders, this is a key requirement for the team.  If you like productivity and quality, this is your team!!” explains Aristophanes Vakianis.

Technologies include

• Salesforce CRM (Account, Contacts, License Opportunities etc.)
• Salesforce CPQ (Quoting tool)
• Clari (forecasting tool)
• Power BI (for all kinds of Dashboards / Reports)

Who we are looking for

To ensure we have a high SaaS renewal rate globally, we are seeking for an experiences Renewal Manager with Account Management or Sales Skills. The ideal candidate can effectively work with our Account Managers, Customer Success Managers, Legal & Finance departments to ensure successful contract renewals. Candidate should have experience working with CRM and CPQ tools and is familiar with SaaS Software sales. This position is ideally based in Atlanta, GA but other locations will be considered.  This position reports to the Director of Sales Operations-Foundations.

This position is ideally based in Atlanta, GA but other locations will be considered. This position reports to the SVP Global Revenue & Operations.

Moreover, you have:

• Ability to build and maintain strong relationships with customers.
• Excellent communication skills to understand customer needs and address concerns.
• Strong negotiation skills to navigate renewal discussions and agreements.
• Ability to identify upsell and cross-sell opportunities.
• Strategic mindset to develop and implement effective renewal strategies.
• Proactive problem-solving skills to address issues and obstacles that may impact renewals.
• Understanding of contract terms and conditions (contract management)
• Collaborative mindset to work effectively with AM’s, Customer Success, and other teams.
• High level of organization & efficiency to handle multiple renewals simultaneously.
• Basic Technology understanding and familiar with Software Solutions (in best case SaaS)
• Eager to keep on learning, e.g. keep on staying about Stibo’s solution offering etc.
• Spanish language skills (preferred, not required).

We offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• You will be part of a strong Global Team to drive revenue growth to our ongoing company growth.
• Working with top global brands and market leaders in Retail, CPQ, Manufacturing & Distribution.
• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model.
• International: A growing global company, worldwide career opportunities, and multicultural teams
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our own Software products and have a proven record of adding significant business value for our customers.

Join Stibo Systems, where we embrace 'All Kinds of Data Minds.'

Stibo Systems is a global company with a Nordic heritage. We help companies transform into digital leaders through market-leading multidomain master data management that delivers transparency. Through our solution, large brands (our customers) connect data across their products, customers, stores, employees, suppliers, digital assets and much, much more.

Our people are key to our success and at Stibo Systems, you'll find an environment that values data driven, creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives. Be part of our journey to digital leadership!

Interested?

We invite candidates for interviews on a continuous basis, so please apply as soon as possible.

Should you have questions about the position, you are also welcome to contact Uriie Adzhyaliieva, Global Talent Acquisition Specialist, on uadz@stibosystems.com.

We look forward to hearing from you.

#LI-REMOTE